Anchor / Duty Manager at a 5 Star Game Reserve

2 months ago


Kruger National Park, South Africa HotelJobs.co.za Full time

The main purpose of a lodge Anchor is to provide a personalised, professional concierge and reception service; as well as host the lodges guests in line with the Standards of Excellence and SOPs.
- Report to the lodge manager, and assistant lodge manager.
- Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained.
- Management and training of the lodge staff in line with the lodges Standard of Excellence.
- Maintain the highest standards of housekeeping, maintenance, and gardening to ensure that all areas are always kept clean and tidy, and style and design are not eroded.
- Effective financial management through the administration of orders and effective stock control.
- Communication with departmental teams to ensure that guest needs are met, and operations run effectively.
- Effective daily administration of the concierge and reception duties.
- Maintenance of the guest database to achieve service excellence.
- Ensuring the quality and care of equipment and products.
- Active participation in and effective communication and support of the lodges conservation message and purpose.
- All roles at the lodge may be required to perform other tasks as reasonably requested from time to time and as required by the business and/or operation. the lodge fosters a culture of collaboration, and with this support of the multi-skilling of staff.

Skills & Experience
- A minimum of 4 years’ work experience - ideally 2 years as a trainee and in a well-recognized five-star hotel or world-class lodge, as an assistant manager.
- High standards of service excellence and a passion for the industry.
- Exceptional Food and Beverage knowledge of its preparation and terminology.
- Awareness of dietaries and allergies.
- Financial management ability.
- Exceptional English and a second language would be preferable.
- Computer literacy.
- Excellent management ability and communication skills.
- A clear understanding of basic labour law and disciplinary procedures.
- A developmental approach to staff.
- Understanding of housekeeping and maintenance procedures.
- An awareness of developments within the food and lodge industries, as well as international trends in hospitality.
- A hardworking, cooperative manner
- Attention to detail.
- Assertiveness, patience, and good organizational skills.
- Valid Driver’s License.
- Nationality or valid working visa.


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