Duty Manager
7 months ago
**Hospitality and Outdoor - New Vacancy - Lodge Anchor / Duty Manager**
**Luxury Lodge - Kruger National Park**
**Requirements**:
- A relevant tertiary qualification in either Management or Hospitality (Beneficial)
- A minimum of 4 years’ work experience - ideally 2 years as a trainee and in a well-recognized five-star hotel or world-class lodge, as an assistant manager.
- In depth understanding of 4/5-star lodge operations, especially Food and Beverage, Front of house, Duty management, Housekeeping and Hosting Exceptional Food and Beverage knowledge of its preparation and terminology.
- (Essential)
- Excellent Customer Relations and must love to host guests.
- Fluent in MS Office, MS Word & MS Excel
- Professional and well groomed
- Driver's license essential
- RSA Nationals will be given preference.
- A professional and collaborative manager that communicates effectively and is a relationship builder by nature.
- A mature, intuitive & positive individual, that leads by example.
- Passionate, highly self-motivated and takes ownership in the business and detail.
**Description**:
- Ensure lodge guest experience levels are met and maintained.
- Fill in for the Lodge Manager and other staff when required.
- Be readily available to deal with all guest queries and complaints.
- Ensure Front Desk complete administration accurately and according to Standard Operating Procedure
- Randomly inspecting the stores (F & B / Kitchen) to check stock control is being implemented (quality, par stock levels, expiry etc) in conjunction with the F & B Manager or Exec Chef.
- Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Providing timely and constructive feedback to all direct reports as and when required
- Assume role responsibility for any role as nominated by Senior management, but primarily focused on the Front Office Management, Executive Housekeeper and F&B assistant manager
**Package on offer**:
- Negotiable depending on experience
- Live in.
**Starting Date**: ASAP.
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