Manager First Choice Ssa

2 weeks ago


Johannesburg, South Africa DHL Full time

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.**

**IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain - and grow it. People like you.

**Role Context**

**Key responsibilitie**

**Stakeholders / Change Management**
- Support relevant stakeholders to use the First Choice approach and improve business processes for customers
- Support Senior Management / Process Owners to identify improvement areas
- Coach Initiative Champions
- Scope Initiatives with Process Owners
- Check correlation between customer feedback and scoped initiatives
- Support all functional leads to scope and set up improvement initiatives
- Certified DMAIC, Performance Dialogue, GEMBA Walk, ImpAct and 5S initiatives.
- First Choice awareness and development
- Champions, Advisor and Senior training
- Champions utilization of knowledge acquired during training.
- Monthly Country Leads Call
- Number of initiatives executed successfully
- Demonstrate impact of improvement initiatives by using supporting KPIs

**Process**
- Plan, organize, conduct and lead champion training in SSA
- Train staff on the use of First Choice Tools
- Ensure champions development by attending relevant training
- Support / coach champions, Advisors and Process Owners to successfully execute their initiatives.
- Check progress status of improvement initiatives and escalate if necessary
- Ensure the process improvements / KPIs developed are tracked properly
- Support and or coordinate regional initiatives and projects that will improve customers’ touch point, satisfaction and business processes.
- Support FC leads to create awareness, engagement and involvement of employees in country
- Number of champions training sessions conducted in the region
- Number of champions certified and coached in the region
- Number of initiatives certified in the region
- Number of Advisors certified in the region
- Number of Senior Advisors certified in the region
- Achievement of the global KPI conversion rate (certified levels achieved within a prescribed period)
- Define potential of initiatives and implemented results (KPI improvement)
- Maintain the First Choice visibility report
- Number of countries uploading sharing initiatives running in country
- Monthly update of the regional Register
- Accurate database of certified initiative and employees certification levels

**People**
- Develop and facilitate training modules to create the necessary awareness and empowerment for all staff.
- Organise and co-ordinate the development program for First Choice Country Leads, Advisors and Senior Advisors
- Design and maintain the SSA First Choice sites on SharePoint, Teams and relevant social media
- Conduct on-boarding for new Country FC Leads
- Run quarterly or monthly power sessions

**Minimum Requirements**
- Education_
- University Degree (Business or Industrial Engineering)
- Certified First Choice Senior Advisor Bronze
- Advanced knowledge and practice of First Choice tools, methodology and techniques
- Sound knowledge of DHL operations, and general cross-functional knowledge of all key functions within DHL Express.
- Experience_
- Minimum of 5 years’ experience within DHL


  • SSAS Cubes Developer

    Found in: Adzuna ZA B C2 - 7 days ago


    Johannesburg, South Africa Adzuna ZA B C2 Full time

    PBT Group, a leading provider of Data and Analytics services, seeks a proficient SSAS Cubes Developer with a robust background in Microsoft BI stack technologies. The ideal candidate will play a pivotal role in designing, developing, and maintaining Business Intelligence solutions, particularly focusing on SSAS (OLAP Cubes) along with other components such...

  • SSAS Cubes Developer

    Found in: Whatjobs ZA C2 - 4 days ago


    Johannesburg, South Africa PBT Group Full time

    PBT Group, a leading provider of Data and Analytics services, seeks a proficient SSAS Cubes Developer with a robust background in Microsoft BI stack technologies. The ideal candidate will play a pivotal role in designing, developing, and maintaining Business Intelligence solutions, particularly focusing on SSAS (OLAP Cubes) along with other components such...

  • SSAS Cubes Developer

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Johannesburg, South Africa PBT Group Full time

    PBT Group, a leading provider of Data and Analytics services, seeks a proficient SSAS Cubes Developer with a robust background in Microsoft BI stack technologies. The ideal candidate will play a pivotal role in designing, developing, and maintaining Business Intelligence solutions, particularly focusing on SSAS (OLAP Cubes) along with other components such...

  • SSAS Cubes Developer

    Found in: Talent ZA C2 - 2 weeks ago


    Johannesburg, South Africa PBT Group Full time

    PBT Group, a leading provider of Data and Analytics services, seeks a proficient SSAS Cubes Developer with a robust background in Microsoft BI stack technologies. The ideal candidate will play a pivotal role in designing, developing, and maintaining Business Intelligence solutions, particularly focusing on SSAS (OLAP Cubes) along with other components such...


  • Johannesburg, South Africa DHL Full time

    **IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.** **IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER** Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross-border shipping over 45 years ago? Or is it, perhaps,...

  • Demand Planner Ssa

    1 day ago


    Johannesburg, South Africa Givaudan Full time

    Step into our world of creativity and joy! Demand Planner SSA - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s...

  • Jpm Payments

    2 weeks ago


    Johannesburg, South Africa JPMorgan Chase Bank, N.A. Full time

    The SSA FIG Sales role is part of the MEA FIG Sales coverage team looking after Financial Institutions and Non-Bank Financial Institutions based in Johannesburg. Responsibilities include managing existing client relationships, building new business and penetrating new clients and segments through the Payments value proposition and product suite. The team...

  • Chief Risk Officer

    7 days ago


    Johannesburg, South Africa AIG Full time

    The role of the CRO SSA is to maintain a robust risk management framework that is appropriate for the size, business mix and complexity of AIG businesses in Africa, is in line with AIG policies and meets regulatory expectations., in close collaboration with the AIG ERM function in AIG EMEA region. Key function holder for the South African Legal entities and...

  • OOH Executive

    Found in: beBee S ZA - 2 weeks ago


    Gauteng, Johannesburg, South Africa Dentsu Aegis Network SSA Full time

    Dentsu Aegis Network SSA’s job vacancy, Career and Recruitment Job title : OOH Executive – Sandton jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 08, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description: Key responsibilities: Proactive support role for team: most specifically executive and...

  • OOH Executive

    Found in: beBee S ZA - 3 weeks ago


    Gauteng, Johannesburg, South Africa Dentsu Aegis Network SSA Full time

    Dentsu Aegis Network SSA’s job vacancy, Career and Recruitment Job title : OOH Executive – Sandton jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 08, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description: Key responsibilities: Proactive support role for team: most specifically executive and...

  • Sales Agent

    19 hours ago


    Johannesburg, South Africa Chef's Choice Full time

    Sales person required to call on customers: - Restaurants - Canteens - Takeaways - Schools - Retailers, Cash & Carry Must have experience in the following - NON negotiable - FMCG - Hospitality Industry Jacobs KZN based Own car and cell phone Commission Only for the first 3 months - Assistance with fuel & cell phone **Job Types**: Full-time,...

  • Business Development Lead

    Found in: beBee S ZA - 1 week ago


    Gauteng, Johannesburg, South Africa Baxter International Inc. Full time

    Baxter International Inc.’s job vacancy, Career and Recruitment Job title : Business Development Lead – SADC & SSA jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 22, 2024 Quick Recommended Links Jobs by Location Job by industries Key Responsibilities: Develop and execute business development strategies to achieve company growth...

  • Global Sales

    4 days ago


    Johannesburg, South Africa JPMorgan Chase Bank, N.A. Full time

    **About J.P. Morgan** **Role overview** An opening has arisen for an Analyst/Associate to work within the Sub-Saharan Africa (SSA) FICC sales franchise focusing on FX. The role is to provide sales coverage to a portfolio of clients spanning across Corporates, NBFIs, FIs and Sovereigns in SSA and will be based in Johannesburg. Daily duties include: -...


  • Johannesburg, South Africa PepsiCo Full time

    **Responsibilities** - Project Manage HR transformation initiatives and ensure effective adoption of initiatives to meet business outcomes - Work with Talent Management Senior Manager to provide global input on Organisation Design and Change processes to ensure testing & customisation to local context and needs - Contract and influence SSA HR CoEs and HRBPs...

  • Director of Public Affairs

    Found in: beBee S ZA - 4 weeks ago


    Johannesburg, South Africa Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical...


  • Johannesburg, South Africa People Source Full time

    Experience designing, building and maintaining data processing systems. Database design, data modelling and data warehousing experience. Good understanding of SSIS, SSRS and SSAS. Strong SQL skills. Contribute to the design, build and implementation of mapping and ETL Programming from source systems to the data warehouse. Provide world class services in the...


  • Johannesburg, South Africa Edge Executive Search Full time

    Business Intelligence Manager - 2023-11-14 - 2023-11-30 - Permanent - JHB003447 - Information Technology- Gauteng, JHB - Eastern Suburbs - Monthly Basic Salary (Market related, Negotiable)- Business Intelligence Manager to join the team and assist with tasks at hand - We have an opportunity for a Business Intelligence Manager with one of our clients within...

  • Wholesale Payments

    3 days ago


    Johannesburg, South Africa JPMorgan Chase Bank, N.A. Full time

    **Executive Assistant** As an Executive Assistant in the Johannesburg Wholesale Payments, you will be required to support the SSA Wholesale Payments Manager and team as well as other support function in location. You must be able to demonstrate an advanced high level Assistant skillset including confidentiality, strong work ethic, good time management,...

  • Senior Account Lead

    7 days ago


    Johannesburg, South Africa Perform Digital Media Full time

    SHAREit is the world’s leading file sharing APP. With over 42million users in Sub-Saharan Africa and 18m in South Africa. SHAREit offers an unrivalled opportunity to reach a unique audience in the local and pan African market. **This role comprises of the following responsibilities**: Drive revenue targets against new and existing clients Achieve...


  • Johannesburg, South Africa Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...