Junior Campaigns Manager

2 weeks ago

Cape Town, South Africa ICONAF Full time

The Campaigns manager at IconAF is **responsible for,** maintaining all campaign schedules and ensuring the success of every campaign that is assigned to the branch that they are custodians of

The responsibility of the campaign Manager is not exhaustive and may change from time to time as decided by Management.

**Business Responsibility**:
Ensure that all systems are functional by logging onto the relevant platforms;
1. Create, check and maintain schedules and ensure that the necessary adjustments are made and communicated;
2. Ensuring that dialable Leads are loaded against all campaigns that are on the schedule for the specific branch or affiliate;
3. Should leads not be loaded then the Campaign Manager must advise the Data department to resolve within the agreed SLA;
4. Awaiting deduped lists

5. Ensure that campaigns are set up within the SLA;
6. Dialler technical issues reported to Dialler Manager to resolve within the SLA;
7. Outstanding cases in the Verification queues are to be escalated to Verifications to resolve within the SLA;
8. Schedule adjustments based on paused campaigns or instances where clients request additional targets or reallocation based on non -performing affiliates and update the schedule based on the aforementioned adjustments;
9. Ensure that affiliates are dialling campaigns at recommended times

10. Should a data issue be identified then escalate to the Data department to resolve within the agreed SLA

11. Should a dialler adjustment be identified then escalate to dialler management to be solved,

12. Check the Daily Production Report each hour and establish problem areas and whether leads are going through to the client. Check report for successes fails and whether there are any issues in production. These problems could be on data, dialer, in production, verifications or systems.

**Key Performance Measures**:
1. Investigating

2. Back tracking a life cycle of a lead

3. Investigating with QA

4. Communication with QA

5. Report on agent performance

6. Report on campaign performance

7. Effectively communicate with the team members on campaign changes.

8. COB report

9. Troubleshooting

10. Liaise with the relevant party when there is an issue

11. Spot checks on affiliates and campaigns

12. Monitoring call quality

13. Report back to the manager with issues picked up

14. Relevant communication with branches, including amended schedules

15. Accurate communication with dialler manager

16. Lead balance checking

**Knowledge, Skills, and Abilities**
- Highly analytical and detail-oriented.
- Excellent Excel skills.
- Good Interpersonal skills
- Ability to go the extra mile.
- Ability to monitor and navigate through the different systems.
- Proven track record of managing revenue targets, with a strong desire to consistently overachieve against both personal targets and objectives
- Demonstrable sales experience, with a proven track record of delivering strong results against both revenue targets and KPI measures in previous roles
- Good level of experience in key account management, strategic sales planning, and implementation, including experience of pipeline management
- Proven ability to work collaboratively as part of a diverse team, in a fast-paced environment
- Highly organized, driven, with good time management skills and a logical approach
- Ability to present at Board Level and control meetings to your desired outcome.
- Software sales experience preferable
- Able to prioritize workload and excellent attention to detail.
- Excellent communication skills, both written and verbal, with strong presentation skills and the ability to network effectively.
- Professionally presented, articulate, and confident communicator at all levels

Experience of working with high-value / blue-chip clients in a Commercial function preferable, inclusive of demonstrable ability to deliver revenue growth and increased strategic importance through your collaboration with these clients

We are looking for a young, enthusiastic, highly analytical, hardworking individual, who can work well with our dynamic team.

**Reporting to**: Head of Campaign Management

**Job Purpose**: Maintaining all campaign schedules and ensuring the success of every campaign that is assigned to the branch that they are custodians of

**Location**: V&A Waterfront, Cape Town

**Working Hours: Monday to Friday**: You will be required to work from 08:00am - 18:00pm. Plus 2 Saturdays (9am-1pm)

**Salary**: R10,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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