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Front Office Manager and Guest Relations
2 months ago
**FRONT OFFICE MANAGER - Luxury Hotel (part of chain)**
**CAPE TOWN** - Western Cape (ZA)
**DATE OF EMPLOYMENT**: A.S.A.O.P
**REPORT TO**: GM / Director & HR
**JOB OVERVIEW & GENERAL EXPECTATIONS**:
- To manage and control all operational and accounting aspects of the Front Office including Reservations, Night Audit, Maintenance and Housekeeping.
**PACKAGE POTENTIAL & COMPANY BENEFITS**:
- R20,000 - R25,000-00 per month Gross (NEG)
**QUALIFICATIONS | EXPERIENCE & DESIRED**:
- Matric / Grade 12
- OPERA experience essential
- Relevant qualification in Hospitality
- At least THREE years relevant experience in a similar role in a 4/5-star environment
- Strong MS Office skills
**SKILLS & PERSONALITY TRAITS**:
Leadership, Customer Service, Communication, Organizational Skills, Team Management, Problem Solving, Financial Acumen, Sales and Marketing,
Attention to Detail, Technical Competence, Time Management, Adaptability, Stress Management, Conflict Resolution, Health and Safety, Computer Skills
**KEY DUTIES INCLUDE**:
- Financial Planning & Budgeting & Reporting
- Human Resources
- Marketing & Public Relations
- General operations and front of house management
Your duties as per the above should not be read in isolation, but may change as the business, its policies and procedures, and operational requirements evolve.
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