Assistant Product Specialist

7 days ago

Johannesburg, South Africa BankservAfrica Full time

This details all the information about the job posting.

**Do you see a future that includes more?**
**More exposure to innovative technologies, more personal growth, more experience?**
**Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**:
Job Title

Assistant Product Specialist

Location

Selby - Johannesburg, GP 2001 ZA (Primary)

Career Level

Skilled / Professional / Supervisory

Job Category

Product

Job Type

Permanent

**OUR THINKING**
We provide skills, development opportunities and leadership support to our people so that they can hone their skills to do more and give more in support of each other, our clients, and our communities in a supportive, yet performance driven, environment.

**WHO WE ARE**
We're an innovative technology company with strong ties to the financial industry. Innovating bank interoperability since 1972, supporting the growth of the South African Economy and individuals across the continent, is what we excel at. Continuously striving for financial inclusion and providing everyone with access to the digital economy enabling them to do more, get more and benefit from financial inclusion so that they can give more.
**WHAT WE DO**
Access to financial Inclusion ensures individual growth and economic growth - securing the growth of the African nation. We have served this noble purpose for five decades across the African Continent and our growth spurs us on to do more, give more and include more.

We are firm believers in our people and the Adaptability Quotient (AQ) inherent in each of us that makes us strive to thrive. BankservAfrica have a high AQ and it is this quality that has driven our business to continuously innovate and evolve, building capability and capacity to include more, enabling greater access to the country’s financial landscape.

**WHERE WE'RE GOING**The payments landscape is being modernised globally and, therefore, ours is an exciting industry to be part of. New technologies are the main thrust driving this change. Technology enables the possibilities, and people’s ingenuity creates opportunities.

As an enabler our future plans are orchestrated around assembling a central payments environment that actively seeks and acquires strategic partners to enable service extensions. The core of our Financial Services Platform is a fully interoperable, cloud-ready composite platform delivering real-time value transfer and settlement, enhanced by a range of value-added services. The platform will leverage technological advancements aimed at:

- Managing complex volumes
- Faster deployment and faster change
- Personalised user experiences, with standardised platform experiences being the norm

Doing more will be realised through our creation of platform extension partners who will benefit from our standardised API capability which they in turn can offer to their clients, giving more. We aim to include new Market Actors through our value chain extension which will allow 'pass-through' connection in those cases where an existing actor passes services through a new actor enabling them to give more to the ecosystem without compromising the security or the role of the heavily regulated financial institutions.

WHAT YOU WILL DO

As part of the Cash team you are primarily responsible for supporting the product specialist with tasks such as as monitoring and reporting on performance, analysing statistics, dealing with escalations as required; and ensuring that the product meets the customers’ expectations and agreed SLAs. You will need to understand the detail of the product / suite of products within their portfolio as you will sometimes need to act as the Product Specialist when they are not available.

**Key stakeholders include but are not limited to**:
External:

- Customers
- Industry associations,
- Service providers

Internal:

- Customer Lifecycle Management (CLM)
- Growth and Transformation (G&T)
- Product Lifecycle Management (PLM)
- Service Management
- Product Architecture, Delivery, IT Support Services and Shared Services

**Role Responsibilities (not limited to) include**:

- Assist with Product Reporting
- Product customer and service provider liaison
- Be the intermediary between business and service desk as well as business and Operations for all ICMS related incidents and requests
- Be the first line of Incident and Problem Management (including resolution)
- Assist Product Specialist with Product Infrastructure management and support
- Monitor Risk management and risk mitigation
- Change management of defects, upgrades, and innovation changes
- Maintain and update product collateral and product library
- Input to product pricing and budgetary process
- Attend Industry and workgroup meetings and support product specialist with industry tasks and project deliverables
- Together with Product specialist represent the team at all ICMS related projects

**Qualification/Knowledge**
-

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