Snr Guest Experience Manager

2 weeks ago

Cape Town, Western Cape, South Africa HotelJobs Full time

As the Senior Guest Experience Manager of this 5* Luxury Hotel, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance.

If you're looking to develop your skills and be part of the future of luxury, this is your moment

Primary Responsibilities Include
Provide Duty Management coverage.

Attend to special guests (e.g. VIP's and Corporate guests) and ensure

they are well taken care of at the various hotel outlets.

Analyse customer feedback and online reviews and suggest ways to improve our

service and offering. Provide exceptional experiences for guests throughout their stay


Continually create "WOW" moment by anticipating guests' needs, coordinating all operational efforts to meet those needs, and highlighting "surprise and delight" opportunities (celebrations, welcome back, long stay, and VIP).


As an extension of the General Manager and Hotel Manager on property, assume responsibility and have the authority to make the required decisions.


Experience & Qualifications:

Diploma / Degree from a reputable institution preferred.

Minimum of 6 years' experience in a similar role in luxury hospitality sector.

Proven work experience at a mid to senior level in hospitality management.

Proficiency in English; knowledge of other languages is a plus

Strong sense of responsibility and a professional presentation.

Familiarity with hospitality industry luxury standards.

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