Wholesale Helpdesk Agent

Our client is looking for a Tier 2 Helpdesk Agents provide first and second line, as well as core advanced customer support. **Responsibilities**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear messages when required. - Log requests through the...

Applications are invited for the **Helpdesk Agent - Tier 2 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 2 Helpdesk Agents provide first and second line and core advanced customer support. This includes escalations from Tier 1 Agents, advanced troubleshooting, and acting as shift team captain as...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 1 Helpdesk Agents provide friendly and efficient first-contact support to customers through troubleshooting and timely first-call resolution. The career path for Tier 1 Helpdesk Agents within...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Stellenbosch or Worcester.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct...

Applications are invited for the **Helpdesk Agent - Tier 2 **position to be based in **Stellenbosch**.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Strives to resolve all faults presented daily. - Determine nature of faults and the steps required to rectify it permanently. - Check Tier 1 troubleshooting...

**Key Responsibilities**: Customer first and second line customer support: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear messages when required. - Log requests through Herotel’s ticketing system, manage ticket queue to ensure optimal support, and...

A fantastic opportunity for a Level 1 Help Desk Support Agent to join an international travel company based in TechnoPark, Stellenbosch helpdesk|it The Systems Team is the gateway between clients and the development department, coordinating bug fixes, system releases and ensuring that the travel systems and integrations are running...

Applications are invited for the **Business Systems Support Agent** **position to be based in **Stellenbosch.** **Key Performance Areas would include, but are not limited to**: - Consult with users to determine steps taken to identify and resolve the problem. - Collaborate with other staff to research and resolve problems. - Collaborate with developers to...

We are a fast-growing fibre optic company with a young, dynamic team looking to employ a customer support agent/technician to join our team in Stellenbosch / Sandown, Cape Town. Responsibilities will include but are not limited to: FTTH / FTTB installations Assisting with the helpdesk (Answering customer tickets, assigning tickets to relevant...

**Reference: CDS 6786** **Consultant: Carina De Swart** **Description**: - Weekly leads management - Being responsible for receiving, assigning, tracking and returning leads from and to the wholesale customers. - Manage delivery exceptions - Being responsible for tracking all leads, escalating on late-deliveries and raising improvements in MOS to ensure...

**Reference**: CDS 6786 **Consultant**: Carina De Swart **Description**: Weekly leads management Being responsible for receiving, assigning, tracking and returning leads from and to the wholesale customers. Manage delivery exceptions Being responsible for tracking all leads, escalating on late-deliveries and raising improvements in MOS to ensure overall...

Applications are invited for the **Technical Support Agent**position to be based in Stellenbosch. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First Line Customer Support**: - Provide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively. - Manage incoming calls by...

Company based in Brandwacht Office Park in Stellenbosch. Position - Stay Specialist/Travel Consultant Salary - R20 000 rand + bonus system Working hours - 08:00am to 17:00pm (Mondays to Fridays) **Duties**: - You will sell wholesale to the travel industry (travel agents and tour operators), not to private people or corporations. - We book only...

**Area/Location**: Franschhoek, Cape Town **Requirements**: - Degree or Diploma in Sales & Marketing - Valid drivers license - COVID-19 considerations: We encourage all staff to be fully vaccinated **Experience and Skills**: - Minimum of 3 years of experience in a similar position within a 5 star luxury property - Hospitality experience would be...

This position also has a custodian element linked to it I.e. Know what’s going on with any(all) UK calls; necessary for stakeholder meetings such as UK development meetings, highlighting and improving the logging of UK client needs (albeit support, dev program faults or dev enhancements) etc. Key words summarising this role: Well-versed in Accounting ERP...