Business Systems Support Agent

5 hours ago

Stellenbosch, South Africa Herotel Full time

Applications are invited for the **Business Systems Support Agent** **position to be based in **Stellenbosch.**

**Key Performance Areas would include, but are not limited to**:

- Consult with users to determine steps taken to identify and resolve the problem.
- Collaborate with other staff to research and resolve problems.
- Collaborate with developers to explain errors and/or recommend modifications in programs.
- Effectively document customer support issues on the ticket platform.
- Replicate and document issues reported by customers and work closely with the various development teams to troubleshoot and problem solve.
- Support with systems administration functions and projects.
- Internal systems administration, including:

- Responsible for business systems access management process.
- Troubleshooting reported issues with the reporting users as well as the internal systems team.
- Contribute to and maintain system standards.
- Provide technical end user support, monitor the system, respond to queries, resolve and escalate issues.
- Work independently to meet performance metrics
- Monitoring of helpdesk tickets using the ticket system
- **Troubleshooting**
- Documenting and troubleshooting issues reported internally and by end-users

**Work Experience**:

- Previous experience working in a helpdesk / support / customer service role preferred
- Previous experience working with Databases / MySQL will be advantageous
- Previous experience in the telecommunications industry will be advantageous.

**Skills and Competencies**:

- Strong analytical skills
- Problem solving/troubleshooting skill
- Inter-personal skills
- Customer-centric
- Demonstrate a willingness to learn and take initiative.
- Strong computer skills
- Friendly and helpful disposition
- Excellent verbal and written skills in both Afrikaans and English.
- Understanding of ITSM & ITIL best practice
- Project Management Tools such as Smartsheet or JIRA

**Education Requirements**:

- Grade 12

If you meet the above requirements, please submit your CV with contactable references..

**_PLEASE NOTE:_**
- Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

  • Customer Support Agent

    7 months ago

    Stellenbosch, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting Customer Support Agents in the Stellenbosch /Helderberg Area. We are a Stellenbosch based contact centre, servicing a wide client base worldwide and we are looking for agents who wish to grow within the company. Benefit from extensive inhouse training and development programs and enjoy the unique and funky work environment. -...

  • Customer Support Agent

    5 days ago

    Stellenbosch, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting Customer Support Agents in the Stellenbosch /Helderberg Area. We are a Stellenbosch based contact centre, servicing a wide client base worldwide and we are looking for agents who wish to grow within the company. You will be required to work US hours Benefit from extensive inhouse training and development programs and enjoy the...

  • Customer Support Agent

    1 week ago

    Stellenbosch, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting Customer Support Agents in the Stellenbosch /Helderberg Area. We are a Stellenbosch based contact centre, servicing a wide client base worldwide and we are looking for agents who wish to grow within the company. You will be required to work US hours Benefit from extensive inhouse training and development programs and enjoy the...

  • Customer Support Agent

    2 weeks ago

    Stellenbosch, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting Customer Support Agents in the Stellenbosch /Helderberg Area. We are a Stellenbosch based contact centre, servicing a wide client base worldwide and we are looking for agents who wish to grow within the company. You will be required to work US hours Benefit from extensive inhouse training and development programs and enjoy the...

  • Customer Support Agent

    7 months ago

    Stellenbosch, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting Customer Support Agents in the Stellenbosch /Helderberg Area. We are a Stellenbosch based contact centre, servicing a wide client base worldwide and we are looking for agents who wish to grow within the company. You will be required to work US hours Benefit from extensive inhouse training and development programs and enjoy the...

  • Danish Customer Support Agent

    2 weeks ago

    Stellenbosch, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting Danish Speaking Agents in the Somerset West/Helderberg Stellenbosch Area. We are a Stellenbosch based contact centre, servicing a worldwide client base and we are looking for agents who wish to grow within the company. If you are tenacious, ambitious, and well-spoken, you could benefit from extensive in-house training and...

  • German Customer Support Agent

    7 months ago

    Stellenbosch, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting German Speaking Agents in the Stellenbosch Area. We are a Stellenbosch-based contact centre, servicing a worldwide client base and we are looking for agents who wish to grow within the company. If you are tenacious, ambitious, and well-spoken, you could benefit from extensive in-house training and development programs and enjoy...

  • German Customer Support Agent

    2 weeks ago

    Stellenbosch, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting German Speaking Agents in the Stellenbosch Area. We are a Stellenbosch-based contact centre, servicing a worldwide client base and we are looking for agents who wish to grow within the company. If you are tenacious, ambitious, and well-spoken, you could benefit from extensive in-house training and development programs and enjoy...

  • Nordic Customer Support Agents

    7 months ago

    Stellenbosch, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting Nordic Speaking Agents in the Somerset West/Helderberg/ Stellenbosch Area. We are a Stellenbosch-based contact centre, servicing a worldwide client base and we are looking for agents who wish to grow within the company. If you are tenacious, ambitious, and well-spoken, you could benefit from extensive in-house training and...

  • Finnish Customer Support Agent

    2 weeks ago

    Stellenbosch, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting Finnish Speaking Agents in the Somerset West/Helderberg/ Stellenbosch Area. We are a Stellenbosch-based contact centre, servicing a worldwide client base and we are looking for agents who wish to grow within the company. If you are tenacious, ambitious, and well-spoken, you could benefit from extensive in-house training and...

  • Customer Support Agent

    2 weeks ago

    Stellenbosch, South Africa Urang Full time

    Job Title: CUSTOMER SUPPORT AGENT ABOUT BLOCKS ONLINE Blocks Online is a UK Based IT company that provides a comprehensive and fully integrated suite of web-based software - “Software as a Service” (SaaS) to Property Management companies and Managing Agents. The company is growing its market share and expanding the breadth of services that it is...

  • French Customer Support Agent

    7 months ago

    Stellenbosch, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting French Speaking Customer Service Agents in the Stellenbosch/Helderberg Area. We are a Stellenbosch based contact centre, servicing a worldwide client base and we are looking for agents who wish to grow within the company. The company provides subsidised transport to and from work,with a canteen area. If you are tenacious,...

  • French Customer Support Agent

    7 days ago

    Stellenbosch, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting French Speaking Customer Service Agents in the Stellenbosch/Helderberg Area. We are a Stellenbosch based contact centre, servicing a worldwide client base and we are looking for agents who wish to grow within the company. The company provides subsidised transport to and from work,with a canteen area. If you are tenacious,...

  • Customer Support

    7 months ago

    Stellenbosch, South Africa ARC Business Process Outsourcing Full time

    We are currently recruiting Customer Support Agents in the Stellenbosch /Helderberg Area. We are a Stellenbosch-based contact centre, servicing a wide client base worldwide and we are looking for agents who wish to grow within the company. Benefit from extensive in-house training and development programs and enjoy the unique and funky work environment. -...

  • Support Intern

    2 weeks ago

    Stellenbosch, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    The IQ Retail Finance support intern role is to provide assistance to customers on issues within the trade component of the system as this has a direct impact on their business. Business operations that the IQ Retail system supports include sales, buying, inventory control, warehousing, delivery management and data analytics, to name a few. **Key...

  • Technical Support Agent

    3 weeks ago

    Stellenbosch, South Africa Herotel Full time

    Applications are invited for the **Technical Support Agent**position to be based in Stellenbosch. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First Line Customer Support**: - Provide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively. - Manage incoming calls by...

  • Network Monitoring Agent

    1 week ago

    Stellenbosch, South Africa Jobs at IT Staffing Full time

    Job Overview**Date Posted**: Posted 1 day ago **Location**: Stellenbosch, Western Cape **Job Title**: Network Monitoring Agent **Salary Type**: Negotiable**Education Level**: Diploma**Job Level**: Intermediate**Required Experience**: 1 - 3 Years Network Monitoring Agent - Stellenbosch An IT Network Monitoring Agent position is available in Stellenbosch,...

  • Support Manager

    2 weeks ago

    Stellenbosch, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    Managing and delivering high quality support to customers with questions about ERP software supplied. The Support Manager, together with the team, is an important link in the realization of high customer satisfaction. **Key Responsibilities**: **Coordination of Support team;** - Makes agreements with regard to the result, approach, time and quality of the...

  • Network Monitoring Agent

    4 days ago

    Stellenbosch, South Africa Herotel Full time

    Applications are invited for the **Network Monitoring Agent** position. This is an on-site position, to be based at our National Support Office in Stellenbosch. **PURPOSE OF THE ROLE**:The role will be responsible for monitoring the network National Monitoring Systems to detect any hardware issues on the network. As the first eyes on events that occur on...

  • Trade Support Analyst

    2 weeks ago

    Stellenbosch, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    We have an exciting opportunity in our IQ Retail Software Support team as a Trade Support Analyst. In this role, you will be responsible for assisting customers with queries and problems relating to the IQ Retail software. The Trade support role is to provide assistance to customers on issues within the trade component of the system as this has a direct...