Fibre Technician

Applications are invited for the **Infrastructure Technician - Senior **position to be based in **Stellenbosch, Western Region.** **PURPOSE OF THE ROLE**: The Infrastructure Technician Senior will be responsible for the construction and maintenance of both wireless and fibre network infrastructure and lead their team in this regard. This will consist of the...

Applications are invited for the **Infrastructure Technician - Junior **position to be based in **Stellenbosch, Western Region.** **PURPOSE OF THE ROLE**: The Infrastructure Technician Junior will be responsible for the maintenance of both wireless and fibre network infrastructure under supervision of a Senior Team Member. This will include the installation...

Applications are invited for the **Field Technician - Junior **position to be based in **Stellenbosch, Western Cape - Southern Region Hub.** **PURPOSE OF THE ROLE**: The Field Technician Junior's main duty will be to oversee and lead installations/repairs on Wireless or Fibre networks. Focusing on standard home or small basic business...

Applications are invited for the **Installer Technical Support Agent **position to be based in **Stellenbosch** **PURPOSE OF THE ROLE**: Support Field Technicians daily with installations, callouts and surveys. Ensure a high level of quality workmanship by constant evaluation of info provided by the Technicians. **Key Performance Areas would include, but...

Senior IT Technician with at least 5 years experience Stellenbosch area We are a well established company of young people dedicated to giving our clients excellent service and backup for their IT needs. If you would like to join us in our Stellenbosch offices and meet the criteria for the position then we would like to hear from you. **Duties**: Telephone...

Applications are invited for the above-mentioned position. The position will be based in Stellenbosch, reporting to the Stellenbosch District Office for a minimum of 3 days per week. This individual will report to **Operations Support Manager: Wholesale** **PURPOSE OF THE ROLE**:The Wholesale Project Coordinator will mainly be responsible for the schedule...

Duties/Pligte - Managing all network installation and maintenance projects on all the campuses of Stellenbosch University; - Managing and designing processes to assist with the successful and timely completion of projects; - Attending regular meetings and reporting on project progress; - Managing a professional team of managers, technicians, contractors,...

The 2nd Line Support Technicians role is to provide a single point of contact for end users, partners, and resellers to receive support and maintenance within the organizations IT environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment. The person will also troubleshoot problem areas (in person, by...

Position Summary and Primary Objectives The Technical Specialist role is to provide support and perform maintenance within the client organizations computing environment utilizing Endpoint Management technologies. The Senior Technical Specialist will also manage, provide support on and maintain client Microsoft 365 environments including services such as...

Our client is looking for a Tier 2 Helpdesk Agents provide first and second line, as well as core advanced customer support. **Responsibilities**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear messages when required. - Log requests through the...

Applications are invited for the **Technical Support Agent**position to be based in Stellenbosch. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First Line Customer Support**: - Provide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively. - Manage incoming calls by...

**Key Responsibilities**: Customer first and second line customer support: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear messages when required. - Log requests through Herotel’s ticketing system, manage ticket queue to ensure optimal support, and...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Stellenbosch or Worcester.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct...

Applications are invited for the **Helpdesk Agent - Tier 2 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 2 Helpdesk Agents provide first and second line and core advanced customer support. This includes escalations from Tier 1 Agents, advanced troubleshooting, and acting as shift team captain as...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 1 Helpdesk Agents provide friendly and efficient first-contact support to customers through troubleshooting and timely first-call resolution. The career path for Tier 1 Helpdesk Agents within...