Clerk: Queries
2 months ago
The Queries Clerk position will serve as the single point of contact and be responsible for managing all internal and external stakeholder queries within the accounts payable function.
We're a fully in-office team. This role is based at our Support Centre in Kuils River, Cape Town.
**Objectives**:
Query Resolution
- Acknowledging receipt of queries & assign to relevant teams.
- Manage relevant Accounts Payable, Accounts Receivable & Support Services Queries.
- Managing and responding to vendor queries relating to additional claims, rebates, discounts, outstanding payments, payment confirmations, inventory, store queries enquiries, bank queries, Maersk queries
- Managing query follow-up process and communicating turnaround times and query progress
- Managing the query escalation process
Reporting
- Tracking urgent queries, specifically relating to urgent payment requests
- Weekly / monthly reporting on outstanding queries
- Provide reports on any deviations to the process
Customer Service & Administration
- Maintain good external & internal stakeholder relationships
- Working with stakeholders to continuously seek ways to improve processes
- Efficiently resolving stakeholder queries within agreed turnaround times
- Ensure proper filing of documentation
- Provide support to Accounts Payable & Support Services teams
**Experience required**
Essential:
- 1 - 2 years’ relevant accounts payable experience
- Minimum 1 year experience in query resolution
Preferred:
- Retail environment experience
- Experience in using SAP
- Relevant finance administration experience
**Job related Skills & Knowledge**
Skills required:
- Computer skills
- Problem solving skills
- Strong finance administration ability
- Intermediate to advanced Excel
- Ability to work independently as well as in a team
- Strong numerical ability
- Ability to work under pressure and large volumes of work
- Strong communication skills; both written and verbal
Qualifications required:
**Essential**:
- Relevant Finance Certificate or Diploma
Knowledge required:
- Knowledge of the Accounts Payable process
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