Service Desk Technician Tier 1
1 month ago
Listing reference: track_001292
Listing status: Online
Apply by: 8 October 2024
Position summary
Industry: Telecommunication Services
Job category: Helpdesk and Technical Support
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
TRACKER requires the services of a Service Desk Technician based in the Technology Department in our Johannesburg Head Office. The incumbent will be responsible for providing technical support in a 1550 user environment. Skilled problem-solver, able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve, and document user help requests for desktop, laptop, mobile, network and peripheral problems.
Job description
KEY DUTIES AND RESPONSIBILITES:
-
Technical Troubleshooting
- End User Training
- Virus Detection, Removal & Prevention
- IT Infrastructure & Performance Tuning
- System Upgrades & Optimization
- Security, Backup & Recovery Solutions
- Technical & User Documentation
- Relationship Management
- Adherence to SLA for internal/external customers
- Ensure compliance of calls logged against the call logging process
- Reporting and escalation of incidents as per agreed procedures and processes
- Assisting with Ad hoc tasks (dept. moves etc.)
- Escalate work orders to the necessary resources for resolution
- Consistent feedback and follow-ups on outstanding incidents logged to Service Desk
- Communicate outages to affected staff as necessary
- First line support for all incidents logged with Service Desk
- Ensure compliance with workstation standard
- Ensure compliance with network standards
- Support Knowledge repository
- Ensure adherence to the call logging process
- Ensure adherence to all processes and procedures
BEHAVIOURAL COMPETENCIES
-
Analytical Thinking
- Time Perspective
- Initiative
- Decisiveness
- Planning, Organizing & Control
- Customer service
- Verbal and written Communication skills
- Ability to learn quickly
- Troubleshooting/problem-solving skills
- Ability to work under pressure
- Adaptability
- Teamwork skills
- Interpersonal skills
- Support experience
- Integrity
- Customer service skills
- Quality of work
Special Requirements
- Willing to work extended hours.
- Willing to travel.
Minimum requirements
MINIMUM REQUIREMENTS
-
Relevant IT qualification (Required)
- 3 Years’ Experience in customer service-related work environment
- ITIL V4 Foundation Certified (Preferred)
- A
- N
- Microsoft Certified System Engineer (MCSE), Microsoft Certified Professional (MCP)
- Platforms: Windows, Mac OS X, i OS, Android
- Networking: LANs / WANs, TCP / IP, Vo IP, DNS, HTTP, Wireless Network, Active Directory Domain Controllers
- Hardware: Tablets, Mobile Devices, desktops, laptops, printers, scanners, projectors
- Applications: Fresh Service, Microsoft Azure / Netskope, In Tune, MS Office O365
-
Service Desk Technician Tier 1
2 months ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001292 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:Helpdesk and Technical Support**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: TRACKER requires the services of a Service Desk Technician based in the...
-
IT Help Desk Technician-1
6 months ago
Randburg, South Africa FirstRand Full timeJob Description Hello Future IT Help Desk Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...
-
Service Desk Specialist
1 month ago
Randburg, Gauteng, South Africa IOCO Full timeService Desk Agent X3We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. As a key member of our service desk team, you will play a crucial role in ensuring the satisfaction of users by providing timely and effective technical support and assistance.Key Responsibilities:Efficiently log and allocate...
-
IT Help Desk Technician
2 months ago
Randburg, South Africa FirstRand Full timeJob Description Hello Future IT Help Desk Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...
-
Administrator: Service Desk
6 months ago
Randburg, South Africa Titan Centre of Excellence Full time**KEY PERFORMANCE AREAS** **1. Provide Support to Stakeholders** 1.1. Provide day to day Tier1 service desk support by responding to support queries telephonically or via computer chat; 1.2. Follow up with clients on the logged queries; 1.3. Setup and prepare boardroom equipment for meetings; 1.4. Maintain a high degree of customer service for all support...
-
▷ (15h Left) Service Desk Lead
1 month ago
Randburg, South Africa Mintek Pty Ltd. Full timeService Desk Lead (Applicable to internal candidates only) Listing reference: minte_000256 Listing status: Online Apply by: 25 July 2024 Position summary Industry: Scientific, Research & Development Job category: IT and Telecommunications Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Mintek has...
-
Service Desk Agents X3
5 months ago
Randburg, South Africa IOCO Full timeAre you passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They will play a crucial role in ensuring the satisfaction of users by providing timely and effective technical support and assistance. What...
-
IT Support Technician-1
3 months ago
Randburg, South Africa FirstRand Full timeJob Description Hello Future IT Support Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...
-
Service Desk Lead
2 months ago
Randburg, South Africa Mintek Pty Ltd. Full timeService Desk Lead (Applicable to internal candidates only) Listing reference: minte_000278 Listing status: Online Apply by: 11 September 2024 Position summary Industry: Scientific, Research & Development Job category: IT and Telecommunications Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Mintek...
-
IT Technician
3 months ago
Randburg, South Africa ICONAF Full time**Responsibilities & Duties** The responsibility of the IT Specialist will and may change from time to time as decided by Management. **People Responsibility**: - Installing and configuring hardware and software components to ensure usability. - Performing preventive and corrective maintenance of the network system and computer infrastructure. -...
-
IT Service Desk Analyst
1 month ago
Randburg, Gauteng, South Africa Baxter Full timeAbout BaxterBaxter is a leading global healthcare company that has been pioneering medical innovations for over 85 years. Our mission is to save and sustain lives, and we are deeply connected by our purpose.Job SummaryWe are seeking a highly skilled IT Service Desk Analyst to join our team. As a first point of contact for our customers, you will provide...
-
Eyelash Technician
1 month ago
Randburg, South Africa Afia Lashes Full timeJoin our team in Randburg as a skilled Eyelash Technician! **Requirements**: ** Minimum 1 year of experience in eyelash extensions** ** Proficient in both Classic and Volume techniques with proper isolation methods** ** Ability to work independently without guidance** ** Experience in Brow services is a plus** ** Previous...
-
Vehicle Technician
6 months ago
Randburg, South Africa GP Motor Works Gauteng cc Full time**Salary**: R8,000.00 - R14,000.00 per month **Experience**: - Motor Vehicle Technician: 1 year (preferred) - Mechanic: 1 year (preferred) Ability to Commute: - Randburg, Gauteng (required) Ability to Relocate: - Randburg, Gauteng: Relocate before starting work (required)
-
Front Desk Coordinator
1 month ago
Randburg, Gauteng, South Africa HR Genie Full timePurpose of the JobDeliver exceptional customer service and create a positive first impression for members.Key Responsibilities include:Answering phone calls and responding to member inquiries.Providing assistance and resolving queries in a timely and efficient manner.Greeting and accessing members in a welcoming and professional environment.Ensuring the...
-
Handyman Technician
1 month ago
Randburg, Gauteng, South Africa Telebest Full timeJob Title: HandymanTelebest is seeking a skilled Handyman to join our team. As a Handyman, you will be responsible for performing maintenance and repair tasks on electrical and mechanical equipment, as well as providing general maintenance services.Key Responsibilities:Perform tasks in accordance with job cards (work orders) issued by clients and the...
-
Field Service Technician
6 months ago
Randburg, South Africa Tryon Consultancy Full timeSenior Certificate (Grade 12 or N3). - Minimum N4 Certificate in Instrumentation / Electrical Engineering. - Experience as a Field Service/Instrumentation Technician required. - Trade Test and or National Diploma (Advantageous) - Clear criminal record. - Mechanical installation of New Equipment. - Commissioning of New Equipment. - Calibration of New and...
-
Qualified Red Seal Technician
4 weeks ago
Randburg, South Africa MoToRecuit Full timeQualified Red Seal Technician – Strijdom Park #DriveYourCareerForward with this top-tier opportunity!If you are a qualified Red Seal Technician, our client is looking for your expertise to elevate their exceptional service team. Bring your passion for the automotive repairs and maintenance to this highly sought-after brand, where you will have the...
-
Field Service Technician
6 months ago
Randburg, South Africa McCarthy Consulting Full time**OPPORTUNITY FOR YOUNG PERSON** **QUALIFICATIONS / EXPERIENCE/MINIMUM REQUIREMENTS** - Senior Certificate (Grade 12 or N3). - Minimum N4 Certificate in Instrumentation / Electrical Engineering. - Experience as a Field Service/Instrumentation Technician required. - Trade Test and or National Diploma (Advantageous) - Clear criminal record. **KEY...
-
IT Technician
5 months ago
Randburg, South Africa Quodes Solutions Full timeWe're seeking a skilled Desktop Technician to join our team and play a key role in providing exceptional service to our valued clients. **Responsibilities** Be the go-to expert for resolving desktop-related issues, ensuring prompt and effective solutions for our clients. - Set up workstations and necessary peripheral devices. - Install and configure...
-
Nail /lash Technician
2 months ago
Randburg, South Africa Renewed Confidence Wellness Spa Full time**Skilled Lash & Nail Technician Vacancy!** **Location**: Randburg, Johannesburg **Spa**: Renewed Confidence Wellness Spa We have an open position for an experienced **Lash & Nail Technician** to deliver exceptional beauty treatments in a professional and friendly environment. **Requirements**: - **Certificate + Minimum 3 years experience** in manicures,...