Managed Services IT Graduate

4 weeks ago

Johannesburg, South Africa Mimecast Full time

Managed Services Graduate

As a Mimecast Managed Services Engineer Graduate, you will be working with our customers in a post-sales environment, delivering an excellent level of managed services to customers, focused on key areas of the Mimecast product suite. You will work with customers of varying sizes and you can expect to be working with customers from across the globe.

You'll be responsible for:

- Autonomously analyse events and identify security threats and scams using Mimecast and 3rd party tools.
- Maintain and present to customers, regularly scheduled reports.
- Building up and maintaining valuable and long-lasting customer relationships.
- Handle projects and meetings as appropriate.
- Act as a primary contact for the customer, with support questions for products in the scope of Mimecast managed services.
- Monitor Customers DMARC/AT environment and provide details back to the customer.
- Escalation and tracking of issues raised within Mimecast and tracking of feature requests raised with Mimecast Product Development.
- Engage with cross functional teams to meet customer needs.
- Assist customers with the successful implementation and adoption of Mimecast products including but not restricted to DMARC Analyser and Awareness Training.
- Provide exceptional support to Mimecast customers, partners, resellers, and internal staff.
- Cover our customers globally between the hours of 8:30 am - 10:30 pm as part of a regular shift pattern.

You'll need:

- Qualification in Information Technology (Degree or Diploma)
- Cybersecurity experience is a plus but not a requirement

Why Mimecast?

We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly - and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.

And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.

Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

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