Sla Administrator

6 months ago

Johannesburg, South Africa Aon Corporation Full time

Posting Description:
**SLA Administrator**:
Do you have claims' advisory experience? Are you a team player? Read on

Aon South Africa is recruiting an SLA Administrator, based in the Claims Department at our Sandton office. This is a hybrid role.

The role of the Claims SLA Administrator is to support the Claims Service Manager in handling service levels with stakeholder on claims from registration to finalization. A service-level agreement (SLA) is a contract between a service provider and Aon; that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.

**Aon is in the business of better decisions**:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**:
As the SLA Administrator within the Claims Department, your responsibilities will include:

- Understand the service level agreements and standards for all involved suppliers, insurers and Aon colleagues.
- Identify claims outside the agreed service level agreements with Insurers and other service providers by reviewing historical and real time data on service performance.
- Follow up on the claims outside these service level agreements to expedite the claims process and improve client outcomes.
- Liaise with Insurers, Service Providers, other Aon colleagues and Clients (where applicable) to identify and resolve claims SLA issue(s).
- Report service performance issues timeously to management and proactively report any identifiable bottlenecks, that can be resolved before impacting service performance.
- Identify matters that must be raised to the Claims Advocacy team.
- Support Claims Relationship Managers with administrative tasks.
- Support the Claims Advocacy team and other Aon colleagues in compiling claim files or investigation reports to resolve complaints where required.
- Identify claims process improvement opportunities to enhance the claims' experience for Aon clients.
- Participate in continuous business projects to strengthen workflows and provide practical input to impact innovation.
- Contribute to overall efficiency of the team, productivity targets and service level agreements via effective planning and organizing of workload.
- Provide advice, guidance and feedback to clients where required.
- For a limited time, run off existing claims until finalized.

**How this opportunity is different**:
As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most dedicated people in the business, who genuinely want you to be the best version of yourself. We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team. Be you, be unique with us.

**Skills and experience that will lead to success**:
**Qualifications.**
- A minimum of Grade 12 or equivalent.
- Must be registered as a representative with the FSCA in terms of the FAIS Act.

**Knowledge.**
- Excellent knowledge of policy wordings.
- Claims Administration know-how.
- An extensive knowledge of the South African and international short-term insurance markets will be advantageous.
- Digital literacy with sophisticated knowledge in MS Word and Excel.

**Skills and Attributes.**
- Analytical, technical and problem-solving skills and abilities.
- Good interpersonal and organizational skills.
- Ability to work optimally in and with teams.
- Good communication skills.

**Experience.**
- Have a minimum of 2 - 5 years’ experience in a similar or related role
- Proven claims advisory experience.

**How we support our colleagues**:
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or oth

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