IT Technical Specialist

2 weeks ago

Cape Town, South Africa Clicks Group Limited Full time

**Listing reference**: 016022**Listing status**: Online-
**Position summary**

**Industry**:IT & Internet
- **Job category**:Helpdesk and Technical Support**Location**:Cape Town
- **Contract**:Permanent**Remuneration**:Market Related
- **EE position**:Yes**Introduction**
- An opportunity has become vacant for a Technical Specialist I within the IT Infrastructure team, reporting into the Technical Team lead.**Job description**

**Purpose**

**Objectives**
- To administer the appropriate technologies by maintaining appropriate versions and implementing patches.
- To analyse internal records of major problem causes and resolutions, identify recurring problems and modify the resolution actions to prevent recurrence.
- To assist with the implementation of the infrastructure roadmap and one-year-plan activities.
- To assist with operational improvement and stabilisation activities to meet service levels.
- To assist with continuous technology process improvements in order to embed operational excellence.
- To perform general house-keeping activities to enable the technology to perform at an optimal level.
- To ensure self-development and to keep pace with ever-changing technology requirements and industry.
- Documentation of systems and processes.

**Minimum requirements**

**Job Knowledge and Skills**
- Understanding of appropriate technology stacks.
- Build relationships between peers, vendors and customers.
- Understanding of the IT industry (and the challenges it faces).
- Technology administration and management.
- Ability to deal with pressure.
- Networking skills.
- Conceptual/analytical ability.
- Interpersonal skills.
- Technical and business communication skills (verbal and written).
- Integrity / honesty.

**Qualifications and Experience**

**Essential**
- 2 to 4 years’ experience in general IT infrastructure and technology administration.
- ITIL Foundation qualification is desirable.
- Matric

**Desirable**
- Experience with IBM PowerVM virtualization.
- Knowledge of TCP/IP networks (LAN and WAN).
- Knowledge of Storage Area Networks.

**Competencies**
- Deciding and Initiating Action
- Effective communication skill - written and verbal
- Working with people
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures

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