Specialist Sales Field Technical

2 weeks ago


Cape Town, South Africa Tych Business Solutions Full time

**Job ID**: 57708**Date Posted**: Posted 1 hour ago**Location**: Cape Town**Job Title**: SPECIALIST SALES FIELD TECHNICAL - CAPE TOWN - WESTERN CAPE

**Duties**:

- Participate in and encourage dealer support of EDER (Early Detection Early Resolution) processes and principles.
- Gather and analyze product problem information and data and submit Techshare reports as well as PFR's (Product Feedback Reports).
- Assist dealers with technical and customer queries.
- Ensure dealer complies with Warranty rules to avoid redebits and rejections.
- Manage the policy budget provided for out-of-warranty on known technical problems correctly.
- Ensure that the budget is adhered to.
- Manage special service campaigns/recalls to achieve set company targets.
- Assist CCC (Customer Call Centre) with customer complaint resolution.
- Regularly scheduled dealer and fleet owner visits.
- Maintain job-related administration functions and records.

**Requirements**:

- N6 Technical Diploma.
- Automotive Trade Test Diploma (Technical Diploma) - Qualified Technician.
- Working experience as a qualified automotive technician.
- Diagnostic fault finding and electrical/electronic fault tracing and repair would be an advantage.
- Relevant experience in the technical and retail environment of the motor industry would be an advantage.
- Fully computer literate including literacy Lotus Notes, MS Office and outlook.
- Report writing skills are a requirement.
- Will be required to travel.



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