IT Technical Specialist

2 weeks ago


Cape Town, South Africa Clicks Group Limited Full time

**Position Summary**:
**Industry**:IT & Internet
- **Job category**:Helpdesk and Technical Support**Location**:Cape Town
- **Contract**:Permanent**Remuneration**:Market Related
- **EE position**:Yes**Brand**:Clicks Group Services**Introduction**:
An opportunity has become vacant for a Technical Specialist I within the IT Infrastructure team, reporting into the Technical Team lead.

**Job description**:
**Purpose**
- To perform repeatable system administration tasks associated with Microsoft Windows platforms. Install and configure Enterprise-class infrastructure per defined standards.

**Objectives**
- Logging and Managing Calls on Helpdesk Management System
- Microsoft Desktop OS & Application installation and support
- Hardware and software support
- Troubleshooting technical issues and managing problems
- Monitoring systems performance and taking corrective actions
- Liaising with 3rd party service providers
- Maintaining system and related business documentation
- Patch Management
- Backup management
- O365 management including license management.

**Minimum requirements**:
**Job Knowledge**
- MS Windows 2012 Server 2016 Server, Server 2019
- MS Windows 10 and 11
- MS Exchange Server 2016, including Hybrid
- MS WSUS
- Active Directory
- DNS
- DHCP
- System Center Configuration Manager
- Backup technologies including Data Domain
- Microsoft Azure and Office 365
- Remote Desktop Services

**Skills**
- Strong problem solving and analytical skills
- Sound structured programming and solid technical skills
- Good communication and interpersonal skills
- Good documentation skills
- Must be dependable, use ones initiative; Determination and drive; Team player; Meticulous, Logical thinker; Ability to learn quickly and share knowledge
- Ability to liaise with users at all levels

**Qualifications and Experience**

**Essential**
- 3-5years work experience in an IT or Retail Business IT Support environment
- Degree or related qualifications in Information Technology.
- Working knowledge of SQL.
- IT Technical support experience
- Minimum 5 years IT experience
- Minimum 4 years retail systems and enterprise

**Desirable**
- Linux Administration (advantage)
- POS (Point-of-Sale) Systems (advantage)
- Microsoft Office 365, MS Azure
- Hybrid Cloud Infrastructures (specifically Microsoft Azure)
- A and N Certification
- Microsoft Certification MCP/MCSA/MCSE/MCITP

**Desirable**
- Knowledge of applicable Industry standards and compliance advantageous.
- Knowledge of IT Service Management tools, eg: 4Me.

**Essential Competencies**
- Deciding and Initiating Action
- Effective communication skill - written and verbal
- Working with people
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures



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