IT Incident and Problem Specialist

5 months ago


Randburg, South Africa FirstRand Full time

Job Description

Hello Future IT Incident and Problem Specialist

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has experience in:

- Ensuring incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible levels of service quality, confidentiality, integrity and availability are maintained

You will be responsible for:

- Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
- Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
- Compile reports that track progress and guide business to make informed decisions
- Partner with Service Delivery and Application Support teams to collaborate on continuous improvement efforts and drive stability on production environment
- Responsible for decisions related to prioritisation and escalation of major production incidents, technical and business communication on outages and continuous improvement scoping and prioritisation
- Design, maintain and review the efficiency and effectiveness of the incidents and problem management processes

Job Details

Application Closing Date

04/04/24



  • Randburg, South Africa FirstRand Full time

    Job Description Hello Future IT Incident and Problem Specialist Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that...


  • Randburg, South Africa FirstRand Bank Limited Full time

    Description To ensure incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible levels of service quality, confidentiality, integrity and availability are maintained Build working relationships across teams and functional lines in order to enhance work delivery,...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001242 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Helpdesk and Technical Support**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker is looking for an Incident Management Coordinator to manage and ensure that the...

  • Major Incident Manager

    5 months ago


    Randburg, South Africa FirstRand Full time

    Job Description To drive and embed best practice processes, tools, and frameworks within the FirstRand group to provide seamless customer experience (Internal/External perspective). To act as a single point of contact for all parties involved during a major incident/s as well as ensure that the major incident responses, communication, escalation,...


  • Randburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To...


  • Randburg, South Africa C40 Cities Full time

    Specialist: Hyperconverged Infrastructure The ideal candidate will be responsible for supporting, configuring, and maintaining all VxRail and other Hyperconverged infrastructure (HCI) hardware assets within a framework of industry standards. As a Specialist, you will take proactive steps to manage capacity and performance across HCI systems and incident...


  • Randburg, South Africa Datonomy Solutions Full time

    We are looking for a Systems Engineer Specialist to join our team in JHB.Job PurposeTo provide specialist technical expertise and support in installing; testing; tuning; optimising; diagnosing problems; repairing; upgrading and maintaining both externally and internally supplied hardware and systems software (i.e. Operating systems; data management products;...

  • Technical Specialist

    5 months ago


    Randburg, South Africa FirstRand Full time

    Job Description Hello Future Virtual Desktop Infrastructure (VDI) Technical Specialist Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001080 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:IT-Project Management**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Project Management Specialist to oversee and perform projects...


  • Randburg, South Africa Training and Development Full time

    **Join Our Team: Retail Training Specialist (Night Shift)** Are you a seasoned trainer with a passion for the retail sector? Do you thrive in dynamic environments where you can make a meaningful impact? Look no further! We are a leading Business Process Outsourcing (BPO) company, specializing in providing exceptional services for various campaigns in the...

  • IT Security Specialist

    3 months ago


    Randburg, South Africa FirstRand Full time

    Job Description Hello Future IT Security Specialist (Cryptography Specialist) Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable...


  • Randburg, Gauteng, South Africa SPECD (Pty) Ltd Full time

    Job Title: Specialist Business AnalystJob Summary:We are seeking a highly skilled and detail-oriented Specialist Business Analyst who possesses a blend of business analysis and testing expertise. In this role, the ideal candidate will be responsible for ensuring the quality and reliability of our products while actively engaging in production and business...


  • Randburg, Gauteng, South Africa Telebest Full time

    About TelebestWe are a leading company in the industry, and we're looking for a skilled Cybersecurity Risk Management Specialist to join our team.Salary: R1 200 000 - R1 800 000 per annumJob Description:The successful candidate will be responsible for conducting internal audits of administrative, physical, and logical security controls. This will include...

  • IT Service Manager

    1 month ago


    Randburg, South Africa Pillango Placements Full time

    Become part of an innovative company with a reputation for breaking the mould and driving success in the healthcare industry by bringing on high-performing individuals with a positive, growth-oriented mindset to share in their ongoing achievements.Lead the implementation of IT Service Management (ITSM) processes and tools to improve IT service quality,...


  • Randburg, South Africa SPECD (Pty) Ltd Full time

     We are seeking a highly skilled and detail-oriented Specialist Business Analyst who possesses a blend of business analysis and testing expertise. In this role, the ideal candidate will be responsible for ensuring the quality and reliability of our products while actively engaging in production and business analysis to drive process improvements and support...


  • Randburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • IT Risk Specialist

    5 months ago


    Randburg, South Africa FirstRand Full time

    Job Description Hello Future IT Risk Specialist Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the...

  • Service Desk Lead

    1 month ago


    Randburg, South Africa Mintek Pty Ltd. Full time

    Service Desk Lead (Applicable to internal candidates only) Listing reference: minte_000278 Listing status: Online Apply by: 11 September 2024 Position summary Industry: Scientific, Research & Development Job category: IT and Telecommunications Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Mintek...


  • Randburg, South Africa FirstRand Full time

    Job Description Hello Future IT Technical Support Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives...


  • Randburg, Gauteng, South Africa Ultra Pharmaceutical and Medical Placements Full time

    About Ultra Pharmaceutical and Medical PlacementsWe are a leading manufacturer and supplier of pharmaceutical products seeking an experienced sales professional to join our team.Salary: R550,000 - R700,000 per annumJob DescriptionDevelop and implement effective sales strategies to increase market share in the Johannesburg North territoryBUILD AND MAINTAIN...