Customer Care Agent
2 weeks ago
Ensure compliance of 100 % by logging and confirming of all calls made to the client and recording of all communication with the client
- Communication is to be clear, concise and accurate at all times
- Explanation of the repair process must be provided to the client
- Ensure customers are updated continuously on the repair process of their vehicle.
- Communication with workshop on status of all vehicles allocated.
- Update the online system timeously with updates on all vehicles.
- Check all vehicles before released to client to confirm vehicle is clean and ready for collection.
- Prepare all the necessary paperwork for collection and ensure client completes necessary documents.
- Adhere to Group’s customer service policy, and ensure that service delivery is above the Group’s score of 95%.
- Customer satisfaction measurement - measured by Lightstone, respective insurer, group (may not be less than 90%)
- Action ticket on the same day as the ticket is loaded on the online system by contacting the client and confirming a process of resolution.
- Provide head office customer care department with detailed feedback within the stipulate timeframes.
- Ensure tickets are resolved within a maximum of 7 days.
- Attend to all escalations immediately.
- Ensure all calls are returned before close of business each day.
- Any serious escalations must be given to the operations director immediately after loading on the online system.
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Customer Care Agent
4 days ago
Pretoria, South Africa Sea Shore Resort Full timeMain Purpose Of Job: - Ensure compliance of 100 % by logging and confirming of all calls made to the client and recording of all communication with the client - Communication is to be clear, concise and accurate at all times - Explanation of the repair process must be provided to the client - Ensure customers are updated continuously on the repair process...
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Care Worker
1 day ago
Pretoria, South Africa National Renal Care Full time**Job Ref #**: 00688 **Industry**: Pharmaceutical And Medical/Healthcare **Job Type**: Permanent **Salary**: Market Related Description: National Renal Care has grown and evolved into the leading total kidney and disease management organisation in South Africa. NRC cares, not only for its patients but also for society and earth. National Renal Care seeks...
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Customer Care Representative
2 days ago
Pretoria, South Africa Barko Financial Services - Pretoria Full timeBarko Financial Services provides ethical and innovative credit solutions to formally employed employees right across the country. Barko has the ambition to become a registered Bank to add value to current customers and the public in general. - Coordinating client enquiries and driving the customer care initiatives. - Facilitating internal and external...
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Customer Service Agent
Found in: Adzuna ZA B C2 - 2 weeks ago
Pretoria, South Africa Adzuna ZA B C2 Full timeWe are seeking an awesome Car Rental Agent to join a leading South African Car Rental Company at their Hatfield branch. Your role will be handling rental bookings, managing confirmations, overseeing agreements, conducting vehicle handovers and collections and extensive customer service with both local and foreign guests, thus It is preferred that you have...
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Customer Service Agent
Found in: Talent ZA 2A C2 - 3 weeks ago
Pretoria, South Africa Astor Motor Recruitment Full timeWe are seeking an awesome Car Rental Agent to join a leading South African Car Rental Company at their Hatfield branch. Your role will be handling rental bookings, managing confirmations, overseeing agreements, conducting vehicle handovers and collections and extensive customer service with both local and foreign guests, thus It is preferred that you have...
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Month to month contract
Found in: Talent ZA C2 - 3 weeks ago
Pretoria, South Africa Isilumko Staffing Full timeOne of is in need of a Customer service Call centre Agent (Outbound) to join them in Hermanstad (Pretoria West) on a month to month contract. Pharmaceutical products wholesaler. Candidate must reside within close range to Hermanstad. Looking for an energetic, target call centre agent who is a hunterOffers a great customer service to clientsTaking order...
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Customer Service Agent
Found in: beBee S ZA - 3 weeks ago
Gauteng, Pretoria, South Africa Astor Automotive Recruitment Full timeAstor Automotive Recruitment’s job vacancy, Career and Recruitment Job title : Customer Service Agent – Tshwane (Pretoria) jobs in Gauteng Job Location : Gauteng, Pretoria Deadline : April 25, 2024 Quick Recommended Links Jobs by Location Job by industries SHIFT TIMES – 7am to 6pm Monday to Friday. 7am to 2pm on Saturday and alternate Sundays and...
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Real Estate Agent
3 days ago
Pretoria, South Africa IGrow Wealth Investments Full timeReady to take your career to the next level with a well-established, well-known brand in the industry? You have come to the right place because IGrow Wealth Investments, South Africa’s #1 Property Investment Company, is looking for **Real Estate Agents**. If you are a natural networker gifted with the art of persuasion and who isn’t afraid of high...
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Unit Leader
3 weeks ago
Pretoria, South Africa National Renal Care Full timeNational Renal Care has grown and evolved into the leading total kidney disease management organisation that provides person-centered health and care, which is digitally enabled, and data driven. National Renal Care seeks to recruit an ambitious, talented, goal driven and self-motivated individual to fulfil the role of a Unit Leader. The Unit Leader will be...
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Assistant Unit Leader
2 weeks ago
Pretoria, South Africa National Renal Care Full timeNational Renal Care has grown and evolved into the leading total kidney and disease management organisation in South Africa. NRC cares, not only for its patients but also for society and earth. National Renal Care seeks to recruit an ambitious, talented, goal driven and self-motivated individual to fulfil the role of an Assistant Unit Leader The Assistant...
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Rental Agent
3 days ago
Pretoria, South Africa Perfect Placement Recruitment Full time**Job Title: Rental Agent** We are seeking a skilled Rental Agent to assist clients in finding their ideal residential rental properties in Pretoria Old East (Brooklyn, Groenkloof & Waterkloof). As a Rental Agent, you will leverage your expertise to match tenants with suitable homes while delivering exceptional customer service. **Area**:...
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Operations Manager
1 week ago
Pretoria, South Africa National Renal Care Full timeNational Renal Care has grown and evolved into the leading total kidney disease management organisation that provides person-centered health and care, which is digitally enabled, and data driven. National Renal Care seeks to recruit an ambitious, talented, goal driven and self-motivated individual to fulfil the role of an Operations Manager. KEY PERFORMANCE...
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Diabetes Care and Education Specialis
5 days ago
Pretoria, South Africa H2R Africa Full timeOur client, in the Medical Field, has a Permanent vacancy for a Diabetes Care and Education Specialist. The diabetes care and education specialist will render diabetes care support, coaching and education services to registered medical scheme beneficiaries by integrating the clinical care and self-management aspects for diabetes and cardiometabolic diseases....
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Rental Agent
Found in: Talent ZA C2 - 3 weeks ago
Pretoria, South Africa Perfect Placement Recruitment Full timeJob Title: Rental AgentJob Description: We are seeking a skilled Rental Agent to assist clients in finding their ideal residential rental properties in Pretoria Old East (Brooklyn, Groenkloof & Waterkloof). As a Rental Agent, you will leverage your expertise to match tenants with suitable homes while delivering exceptional customer service.Area:...
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Direct Sales Agent
4 days ago
Pretoria, South Africa GroDirect Full time**DIRECT SALES AGENT** If you describe yourself as having a natural sales ability and are passionate about sales. We have the perfect position for you! A robust company like Gro-Direct handles objectives like marketing, recruiting and customer service, so you can focus on what you do best educating more customers and closing more sales. If you already...
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Support Supervisor
1 day ago
Pretoria, South Africa Green Marble Recruitment Consultants Full timeElevate your career and lead the charge in customer support excellence! We're in search of a dynamic Support Supervisor to steer our call center team to new heights. If you have a passion for empowering agents, delivering exceptional customer experiences, and thrive in a fast-paced environment, this is your chance to be the driving force behind our...
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Clinical Consultant: Member Care
1 day ago
Pretoria, South Africa Recruitforce Group Full timeOur client, a managed care organisation in Pretoria are currently looking for a Member Care Clinical Consultant (Pre-authorisations). - **You will be required to work shifts between 07h00 and 19h00 (Monday to Sunday).**_ **Reporting to**:Operations Manager: Contact Centre **Location**:Head Office - Lynnwood, Pretoria (On-site) **Salary**:Market related...
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Sales Agents
4 days ago
Pretoria, South Africa PLM Tswello Holdings Full timeOur Funeral Insurance Services looking for Sales Agents. Seeking and experience sales to attract new clients, win new accounts and educate customers on how new products or services can benefits them, financially and professionally. Job Responsibilities *Build relationship with new and existing customers. *Monitor new products and martke condition. *Use...
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Inbound Contact Centre Agent
4 days ago
Pretoria, South Africa WHM Recruitment Advisors Full timeA well-established organization in **Villieria, Pretoria **is seeking a **Inbound Contact Centre Agent** to join their team. **Salary will be discussed in the interview.** **PLEASE NOTE**: **Application Process**: **Requirements**: - Background in IT or Technical Support - Resolve customer issues efficiently and courteously promptly - Provide a memorable...
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Application Service Support Agent
5 days ago
Pretoria, South Africa Edge Personnel (Pty) Ltd Full timeNational food service supplier based in Pretoria in search of an Application Support Agent. The Support Agent is the point of contact for customers with queries about orders and any other queries received after a sale was made (after sales support). Must be a good communicator, working with other departments that are responsible for fulfilling orders or...