Customer Care Representative

2 weeks ago


Pretoria, South Africa Barko Financial Services - Pretoria Full time

Barko Financial Services provides ethical and innovative credit solutions to formally employed employees right across the country. Barko has the ambition to become a registered Bank to add value to current customers and the public in general.
- Coordinating client enquiries and driving the customer care initiatives.
- Facilitating internal and external communication.
- Uploading of content to all organisational social media platforms.
- Interacting with Barko Loans stakeholders to facilitate good relations between the organisation and the media.
- Support the day-to-day management of the Marketing and Communications department by directing activities and monitoring relevant platforms.
- Assisting with customer communication planning.
- Monthly monitoring and reporting on departmental metrics.
- National Senior Certificate (Grade 12).
- National Diploma in Public Relations/Media, or Communications Management (advantageous).
- 1 - 2 years’ experience in Marketing and Communications with a minimum of 1 years' experience in customer care being essential.
- Experience in working with external creative agencies.
- Understand the synergy between PR and marketing, and the power of branding.
- Working knowledge of the FAIS Act.
- A sound Marketing and Communications understanding within the South African context.
- Computer literate in the MS Office Suite (Word, Excel and Outlook).
- Excellent verbal and written communication skills and needs to be multilingual.
- Administrative skills
- Flexible working style and a team player.
- Persuasive skills.
- Excellent people skills & a passion for client service.

**Job Types**: Full-time, Permanent

**Education**:

- High School (matric) (required)

**Experience**:

- Marketing and Communication: 2 years (required)
- Customer Care: 1 year (required)

Application Deadline: 2023/03/17



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