Product Manager

6 months ago

Umhlanga, South Africa iKhokha Full time

Company Description

iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.

Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here.

**Job Description**:
Are you ready to shape the future of payments? Join our innovative iK Tribe as a Product Manager in the fast-paced Payment industry and take a leading role in driving the development and success of our iKhokha products.

**So, what will you do?**
- You will be responsible for managing our onboarding product throughout its entire product lifecycle.
- You will closely collaborate with Engineering and Design Leaders to drive product discovery, delivery, stakeholder engagement, and long-term vision and strategy.
- Your primary goal will be to deliver innovative, customer-centric solutions that drive business growth and enhance the user experience.

**Deal breakers**:
At least 4 years of relevant experience (preferably in the Fintech industry) with the below:

- Proven experience (minimum 4 years) within eCommerce, digital marketing and web development.
- Excellent analytical, problem-solving, and strategic thinking skills.
- Knowledge of e-commerce management, best practices and trends.
- Familiarity with digital marketing channels.

**In addition to the above, you are required to possess**:

- In-depth knowledge of the Fintech/Payments industry, including understanding industry trends, regulatory landscape, and competitive dynamics.
- In depth knowledge of the onboarding / KYC / FICA process, (including the legal regulations would be a bonus).
- Understanding of financial technology (fintech) solutions and payment systems, including knowledge of different payment methods, transaction processes, and security protocols.
- Familiarity with customer needs and pain points within the financial services industry, including an understanding of consumer behaviour, preferences, and expectations.
- Awareness of emerging technologies and innovations in the Fintech/Payments space, such as blockchain, digital wallets, mobile payments, and alternative payment methods.
- Understanding of business models and revenue streams within the Fintech/Payments sector, including knowledge of monetization strategies, partnerships, and value propositions.
- Ability to analyse market trends, customer insights, and competitive intelligence to identify market opportunities and drive product innovation.
- Knowledge of regulatory requirements and compliance considerations related to financial transactions and data privacy, ensuring products adhere to industry standards and guidelines.

**What would you be responsible for?**
- Conduct market research, customer interviews, and competitive analysis to identify customer needs and market opportunities.
- Collaborate with stakeholders to define product vision, strategy, and roadmap.
- Prioritize features and create user stories based on customer feedback, business goals, and technical feasibility.
- Work closely with Design Leaders to create wireframes, prototypes, and user interfaces that align with user needs and business objectives.
- Collaborate with Engineers and Design Leaders to ensure timely and successful product development and delivery.
- Define and prioritize product backlogs, working closely with Engineering teams during sprint planning and execution.
- Conduct user acceptance testing and ensure product quality before launch.
- Monitor product performance, gather feedback, and iterate based on user insights and metrics.
- Foster strong relationships with key stakeholders, including executives, partners, and merchants.
- Communicate product updates, roadmaps, and strategies to stakeholders at all levels.
- Gather feedback and incorporate stakeholder input into product planning and decision-making.
- Conduct demos, workshops, and training sessions to promote product understanding and adoption.

**Qualifications**:

- Bachelor's or Master's degree in Business, Computer Science, Engineering, or a related field.

Additional Information
**Perks of joining the Tribe?**
- You get to work in a high growth company. Sink your teeth into meaningful work with tangible results you are accountable for.
- Hybrid, remote and in office work models.
- Remuneration & Benefits. We offer Company contributions to Medical Aid and a Group Risk Scheme.
- Visionary Leadership.
- Study leave.
- Access to on demand learning and development.
- A friendly, collaborative culture and a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our onsite Barista.

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