Customer Success Account Management: Internship
2 weeks ago
**Start date: August/September 2024**
**Duration: 12 months, Full-time**
**Location: Johannesburg**
**Type of Employment: Internship**
Every year, we welcome interns from every corner of the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead.
Come build community, explore your passions and do your best work at Microsoft with thousands of university graduates from every corner of the world.
At Microsoft, Interns Workers work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passion, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community connection, executive engagement, and memorable events.
Imagine yourself as a Microsoft Intern. Join Microsoft today and help us innovate and shape the business of tomorrow.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Learn more about our cultural attributes
We’re a company of learn-it-alls rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Does this sound like you?
**Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today**
**Responsibilities**:
**Overview**
Trusted business advisor to Microsoft's customers paying for our support services. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.
**Responsibilities**:
- Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts.
- Builds and executes shared plans with customers enabling customers to use their benefits effectively.
- Develops and executes technical skilling plan to build technical expertise aligned with customer and business priorities.
- Provides direction and orchestration related to overseeing and managing the delivery of projects and programs to achieve defined success criteria for prioritized customer solutions and workloads.
**Qualifications**:
**Required Qualifications**
- Currently pursuing or have completed bachelor’s degree in Information Technology, Business, Engineering, or related field with at least one quarter/semester remaining to complete after internship.
- Passion for technology and customer obsessed.
- Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
- Excellent verbal and written communication, analytical and presentation skills.
- Microsoft Product Certification, MCSE or other technical certifications is a plus.
- You must be legally authorised to work in South Africa to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit).
Visit our Careers FAQ Page to learn more about the interview process and answers to commonly asked question.
-
Johannesburg, Gauteng, South Africa Microsoft Full timeStart date: August/September 2024Duration: 12 months, Full-timeLocation: JohannesburgType of Employment: InternshipEvery year, we welcome interns from every corner of the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead.Come build community, explore your passions and do your best work at Microsoft...
-
Johannesburg, Gauteng, South Africa Microsoft Full timeAt Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You'll be empowered to build community, explore your passion, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. The internship is designed not only for...
-
Customer Success Account Manager
6 days ago
Johannesburg, South Africa Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Account Management
1 week ago
Johannesburg, Gauteng, South Africa Microsoft Full timeThe Customer Success Account Management role is a People Leader role.This individual develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. Guides and leads conversations to facilitate the achievement of customer business...
-
Customer Success Account Management
2 months ago
Johannesburg, South Africa Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Account Manager
1 week ago
Johannesburg, Gauteng, South Africa Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Account Management
1 week ago
Johannesburg, Gauteng, South Africa Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Johannesburg, South Africa Microsoft Full timeOverview Trusted business advisor to Microsoft's customers paying for our support services. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to...
-
Customer Success Manager
2 months ago
Johannesburg, South Africa SurTech Full time**Diligent Boards - Customer Success Manager** **Job Title and Overview** The Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa. Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive...
-
Customer Success Account Management
2 months ago
Johannesburg, South Africa Microsoft Full timeThe Customer Success Account Management role is a People Leader role. This individual develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. Guides and leads conversations to facilitate the achievement of customer business...
-
Customer Success Manager
2 weeks ago
Johannesburg, South Africa Solid Systems Full timeAs the Customer Success Manager, your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical Team. Your primary objective is to understand our clients' business needs, tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery. By ensuring a...
-
Manager, Customer Success
1 week ago
Johannesburg, Gauteng, South Africa Mimecast Full timeManager, Customer SuccessWe're your dream Customer Success TeamCustomer Excellence is looking for a highly driven and motivated Manager, Customer Success who is passionate about providing a best-in-class customer experience. You will be a coach and mentor to your team, as well as a trusted advisor for your team's customer base, assisting with Mimecast...
-
Customer Success Manager
3 weeks ago
Johannesburg, South Africa Darktrace Full timeFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks. Headquartered in Cambridge,...
-
Customer Success Manager
2 months ago
Johannesburg, South Africa SurTech Full timeDiligent Boards - Customer Success Manager Job Title and OverviewThe Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa.Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account management...
-
Customer Success Manager
3 weeks ago
Johannesburg, South Africa SurTech Full timeDiligent Boards - Customer Success Manager Job Title and OverviewThe Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa.Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account management...
-
Customer Success Manager
1 week ago
Johannesburg, South Africa SurTech Full timeDiligent Boards - Customer Success Manager Job Title and Overview The Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa. Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account...
-
Customer Success Manager
1 week ago
Johannesburg, Gauteng, South Africa SurTech Full timeDiligent Boards - Customer Success Manager Job Title and Overview The Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa. Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account...
-
Customer Success Manager
7 days ago
Johannesburg, South Africa Solid Systems Full time**About us**: We help businesses around the globe to step into the future confidently by providing world-class IT services, in the most human way possible. We have a passion for technology and the way that it evolves, which is why we’re constantly improving the tools and methods we use. We offer a wide range of services across South Africa and UK, which...
-
Customer Success Manager
1 week ago
Johannesburg, Gauteng, South Africa Darktrace Full timeFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.Headquartered in Cambridge, UK,...
-
Customer Success Manager
1 week ago
Johannesburg, Gauteng, South Africa Jem Full timeJoin Jem as our Customer Success Manager.One of Jem's core principles is 'Customer Obsession'. One of the reasons our customers stay with Jem is our support teams. Customer Success Managers build and manage these relationships through proactively creating the best possible customer experience. We're looking for a dynamic, self-driven individual who will...
