Hotel Operations Manager

2 weeks ago


Johannesburg, South Africa Peermont Global SA Full time

**Date**:8 Aug 2023

**Location**: Emperors Palace, ZA

**Company**:Peermont Global (Pty) Ltd

**Job Purpose**
- To manage and control all aspects of the Complex Hotel Operations to the required Standards within the agreed budgetary limits and parameters, and ensuring guest satisfaction and profit maximization.**Qualifications**
- Hotel School Management Diploma or equivalent;
- Management Development qualification would be an added advantage;

**Minimum Requirements**
- 5 years as Hotel Manager or Resident Manager of 200+ Room Hotel;
- Exceptional interpersonal skills will be a requirement.
- Above average planning and organising skills will be essential.

**Main Resposibilites**
- To manage the Hotel Operations function for Emperors and to develop policies and procedures designed to satisfy customer needs and to maximise profitability and return on investment.
- Design, develop, implement and evaluate strategies for Hotel Operations for approval.
- Develop Hotel Operating Services policies and procedures in Emperors and ensure the implementation thereof.
- Ensure that all Hotel Operating Services are costed and priced.
- Implement cost controls and co-ordinate the budgeting process for all areas in the Operating Services function and motivate and control Capex budget for the division.
- Co-ordinate sales and revenue figures for all areas under the Hotel Operations Services Division
- Ensure that Guest Satisfaction is established and maintained by the staff of the Rooms Division.
- Identify and implement staff training schemes and conduct regular performance appraisals and ensure operating standards of the hotel are achieved.
- Responsible for all guest queries including collecting, reviewing, summarising, and proposing corrective action.



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