Hotel Sales Executive

2 weeks ago


Johannesburg, South Africa Orion Group Full time

Are you a passionate and results-driven individual with a knack for hospitality sales? Do you possess excellent communication skills and a proven track record of driving revenue growth in the hotel industry? If so, we have an exciting opportunity for you to join our dynamic team as a Hotel Sales Executive for our beautiful property located in the Northern Drakensburg known as Mont-Aux-Sources Hotel.

**Roles and Responsibilities**:

- Develop and implement effective sales strategies to maximize revenue and occupancy rates for the hotel.
- Identify and target potential clientele to generate new business opportunities.
- Conduct market research to stay updated with industry trends, competitor activities, and customer preferences.
- Create and maintain customer loyalty by providing excellent customer service and building strong relationships with clients.
- Collaborate with the Marketing Manager to create promotional campaigns and materials to attract potential guests.
- Actively participate in sales meetings, trade shows, and networking events to promote the hotel and represent the company in a professional manner.
- Manage and maintain a comprehensive database of potential and existing clients.
- Prepare and present sales reports, forecasts, and budgets to the management team on a regular basis.
- Achieve set sales targets and contribute to overall organizational growth.
- Keep abreast of industry standards and continuously develop product knowledge to effectively sell the hotel's offerings.
- Resolve customer complaints and issues promptly and ensure high customer satisfaction levels.
- Proactively suggest and implement improvements to sales processes and strategies.

**Minimum Qualifications and Experience**:

- Grade 12 or equivalent qualification.
- A tertiary qualification in Business Administration, Hospitality Management, or a related field (preferred).
- Proven experience in a similar sales role within the hospitality industry, preferably in a hotel setting.
- Strong sales and negotiation skills with a track record of meeting or exceeding targets.
- Excellent communication and interpersonal skills to build rapport with clients and effectively convey information.
- Customer-centric approach with a passion for providing exceptional service.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Organizational and time management skills to effectively prioritize tasks and meet deadlines.
- Knowledge of market trends, competition, and hotel industry regulations.
- Flexibility to work during evenings, weekends, and holidays, as required.
- Valid driver's license, own reliable motor vehicle and the ability to travel as required and be away from home for days at a time.

Note: The job specification provided above is a general outline and may vary depending on the specific requirements of the hotel and its unique business objectives.



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