Systems Administrator

7 months ago


Randburg, South Africa FirstRand Full time

Job Description

Hello Future Virtual Desktop Infrastructure Service Support Engineer

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Role summary:

- As a senior support engineer in the Virtual Desktop Infrastructure Service (VDI) you would be responsible for coordination of the delivery, operational support, maintenance, and implementation of VDI services to the bank’s internal stakeholders and users. This includes implementations both on premise and through public cloud providers.
- The key focus is on delivering quality through a Service Delivery approach to ensure consistent and continuous VDI solutions and technologies are successfully deployed to meet the Technology Infrastructure objectives.
- The role requires a diligent and meticulous approach to maintaining and innovating the current estate whilst ensuring that new technologies are investigated and presented to ensure the VDI solutions are always at the forefront of innovation

You will be responsible for:

- The senior support engineer takes full end to end ownership and works with various stakeholder to resolve any production related incidents in relation to supported platforms.
- A keen understanding with regards to Hosted Desktops requires the individual to have hands on experience with Profile Management, Windows Roaming Profiles, Workspace Environment Management, VDI Policies, Connection brokers and gateways, Load Balancing/GSLB, VDI and Cloud Storefronts, and Multi-site aggregations
- Service management disciplines: Change management - Review and raise change control requests that impact the VDI environment and prepare and execute platform changes. Problem tickets to be identified, raised, and followed through to identify root cause of issues. Assign and action service requests and tasks in timely manner via Service ticketing tool.
- VDI Estate health and Monitoring: Respond to critical monitoring alerts including server alerts and system outages. Review periodic reports of sever health, resource usage, user experience, and overall environment performance Review hardware and software capacity and assist with preparing capacity reports on an on-going basis. Review vendor knowledge base articles and newly released updates Implement robust monitoring of the VDI environment using tools such as Citrix Director, Citrix Command Center, and various other system monitoring tools and scripts
- VDI Estate maintenance: Generate internal knowledge base articles and issue resolution where possible Perform platform maintenance and environment upgrades Identify and address vulnerabilities in the environment by engaging with vendors and internal teams Provide complex problem resolution by interfacing with vendor support to resolve these. Responsible for ensuring that all systems are deployed consistent with group standards and best practices.

We will be a match if you have:

- Degree/Diploma in IT or any related discipline would be advantageous
- Valid vendor accredited certification relating to Virtual desktops (VMware, Citrix, or Microsoft Azure)
- Minimum 5 years technical working experience in set up, configure and support VDIs in a large Enterprise environment.
- Proven working experience with Citrix XenApp 7.x, Xendesktop7.x, Citrix Workspace Virtual App and or VMware Horizon 7.x and or 8.x
- Experience managing hosted desktop in a Windows 2008/2012/2016/2019 environments
- In-depth working knowledge of the Windows environment with at least 3 years’ experience related to Windows server administration and a strong understanding of network topologies and concepts.
- Proven Experience with regards to Provisioning Services
- Proven experience with regards to NetScaler/ADC platform
- Experience with other VDI technologies would be beneficial

LI-NN2

Job Details

Application Closing Date

22/04/24


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