Fleet Surveillance Controller

4 days ago


Pietermaritzburg, South Africa Kerry Kopp Recruitment Full time

**Scope**
The main operator duties involve monitoring the camera system and offering support and guidance in situations that could prove dangerous to the Bulk Tanker Drivers and other road users.

The operator also needs to verify that all external cameras are set up and are online and functioning.

**Main Tasks**
- When incidents occur, the surveillance officer must take the necessary action to ensure the safety of the Bulk Tanker Driver, Company Trucks, customers and road users.
- During a workday, the surveillance operator keeps a written log of all incidents.
- The surveillance operator may be called into a disciplinary hearing about any activities they observed on the system.
- Utilizing GPS camera systems to monitor drivers and track vehicles.
- Monitoring truck driver KPI performance.
- Ensuring strict compliance with company regulations by drivers.
- Identifying on-road exceptions and taking immediate remedial action.
- Co-ordinating and responding to emergency situations.
- Monitoring driver behavior and ensuring a high level of customer service.
- Liaising with drivers, operations personnel and management.
- Liaising with delivery obstacles with clients and drivers
- Developing and presenting daily incident reports.

**Required Skills**:
A good surveillance operator should also have a keen eye for detail and a good memory for keeping notes during a shift. The surveillance operators will mostly work by themselves and at odd hours.

**Qualification and Requirements**
Matric (Grade 12), fluent in English, Being able to communicate in Afrikaans and isiZulu will be an advantage.

Minimum of 2 years work experience in a similar field and position.

Excellent communication skills

Analytical self-starter.

Road transport background preferred.

Entails shift work (day/night).


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