Senior Clerk: Stop Orders

3 months ago


Centurion, South Africa AVBOB Full time

We are looking for a customer orientated individual to join our Stop Orders team. Under the direction of the Head Clerk, you will be responsible for ensuring that all monthly payments are allocated in a timeously manner and to maintain our policy holder’s policies.

**YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING**:

- Handling of daily telephonic and written queries.
- Investigate and processing of refund requests from policy holders and third parties.
- Processing of daily correspondence and discrepancy reports.
- Reconciliation of premiums received from institutions.
- Assist and train new personnel and report any training needs to the supervisor.
- Assist the supervisor with all un-allocated amounts on a daily and monthly basis.
- Contact institutions regarding the surplus or shortage amounts.
- Grade 12 certificate.
- 2 - 3 years relevant experience (Long Term Insurance experience will be an advantage).
- You should be computer literate (MS Office).
- Good customer service orientated.
- Good communication and interpersonal skills.
- Accuracy and figure orientated (reconciliations).


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