Branch External Sales and Service Advisor Obr

7 months ago

Port Shepstone, South Africa FirstRand Full time

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations

Offering value adding FNB solutions within a dynamic environment, whilst adhering to policy and process
- Continuously identifying new business opportunities
- Actively grow the merchant base by targeting quality, profitable business as well as cross selling.
- Enter all Qualified leads into the sales pipeline and maintain on a daily basis Actively promote existing product offerings to key decision makers of small and medium sized companies
- Achieve sales call, merchant sign-up and revenue targets
- Keep up to date with product changes and enhancements
- Prepare and present proposals for potential clients
- Enroll of new clients and ensuring they are set up correctly, timeously and accurately
- Ensure that FNB Product/s is actively promoted to establish a presence in the market
- Gather competitor information and act upon such information
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Treat customers as you would want to be treated
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct myself in an ethical manner at all times
- Take ownership of solving our customers problems or queries as efficiently and quickly as possible
- Adhere to the TCF (Treating Customers fairly) principles in all that you do
- Meet and exceed monthly sales target
- Maximize cross-sell opportunities identified aligned to customer needs based customer needs analysis
- Use opportunities identified to increase market share
- Ensure activities support cost containment and reduction
- Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
- Demonstrates behaviour in support of the organizational values
- Takes accountability for own performance, personal and career development
- Contribute to the overall effectiveness and success of the team
- Maintain an ability to adapt to ever changing business and customer needs

Job Details

Application Closing Date

23/02/24

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