General Manager

3 weeks ago

Eastern Cape, South Africa HotelJobs.co.za Full time

5* Game Lodge in the Eastern Cape is looking for an experienced and competent General Manager or Management Couple to oversee the managment of the entire lodge operation.
- Attend meetings with the Leadership team as required.
- To maintain and ensure the good will of the brand at property level.
- To be a key ambassador of the group and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
- To ensure that property standards are upheld and maintained.
- To ensure the management personnel of the property is up to the brand standard, ensuring a streamlined and effective management structure in line with hospitality trends.
- To ensure effective monthly departmental meetings take place, accurate minutes are taken and follow ups completed.
- To have monthly one on one meetings with all managers and HODs reporting directly.
- To assist in achieving the best procurement agreements for the property
- To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
- To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

**Requirements**:

- 5 years minimum management experience in operation of similar size and complexity within a wildlife setting.
- F&B Background advantageous
- Sound knowledge of MS Office Suite.
- Valid Code 08 drivers license and own reliable transport essential.
- Unrelenting attention to detail and high standards, excellent hygiene principles
- Guest focus philosophy
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & problem-solving skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills tolerance, patience, and care.
- Leadership skills with passion for development and skills transfer.
- Strong financial acumen and computer literacy. Experience with monthly financial reporting and budgeting critical.
- Energetic, proactive person who understands the Guest Experience and is able to continue developing this to an exceptional standard to ensure ongoing guest satisfaction.
- Aware, disciplined, consistent, compassionate, respectable, good communication.
- Passionate about sustainable tourism and conservation.

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