Administrator: Fttx Sales

7 months ago


Midrand, South Africa Optimal Growth Technologies Full time

**Key accountabilities and decision ownership**:

- Resolve daily queries concerning:

- Online buy journey assistance
- Installations & activations
- Upgrades
- Credit vetting
- Investigate billing queries and reporting for resolution
- Reporting: Assist with reporting of daily connections, build progress, GoR progress etc.

**Core competencies, knowledge and experience**:
**Job Knowledge**:

- Up to 1-2 years experience (with Matric) in FTTx/ICT industry but specifically to Customer Care Admin or commercial environment

OR
- 6 months experience with 3yr Degree/Diploma
- Interpersonal Skills
- Computer skills hi proficiency in MS Excel, MS Word, Siebel & MSPI
- Problem solving skills
- Stress tolerance
- Planning, executing on results and delivery

**Must have technical / professional qualifications**:

- Matric
- FTTx/ICT Knowledge
- Specific Knowledge of Vodacom FTTx products and tariffs

**Understanding of FTTx/ICT Market



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