General Operational Manager

3 days ago


Hoedspruit, South Africa HotelJobs.co.za Full time

**General Operations Manager**:
**Qualifications & Requirements**:

- Valid RSA Driver's License
- Vaccinated against COVID-19

**Experience**:

- Previous experience in a Big 5 reserve and 5-star lodge is necessary
- Minimum 3 years experience in a managerial position.
- ResRequest experience will be beneficial

**Package**
- Salary is negotiable depending on experience and references
- Accommodation
- Meals while on duty
- 21 days on 7 days off work cycle
- 15 days of annual leave
- Provident Fund

**Responsibilities**
- Responsibilities include but are not limited to:_
- Meticulous in all aspects of managing the lodges
- Managing, Overseeing and Disciplining Staff
- Staff training and development
- Assisting the marketing manager to get content for social media
- Hosting Duties
- Allocation of Airport Transfers
- Little paws program
- Assistance around the lodge in other departments if needed
- Reporting to Directors and Head Office

**Staff Management**
- Wage costs and staff welfare
- Staff discipline
- Staff training

**Financial**
- Budget control and ensuring budgets are maintained
- Stock control and stock takes
- Maintain the correct allocations of expenditures

**Lodge Division**
- Manage the General managers and other staff,
- Ensure the lodge maintains the required standards aesthetically
- Food and Beverage and Kitchen
- Ensure costs are maintained as per the required standard
- Assist with Events planning and execution
- Assist with menu planning and cost control

**Other Attributes**
- Ability to lead a team and take control in a busy environment
- Provide leadership to staff
- maintain lodge facilities
- manage the requisite administration processes
- control operations costs
- utilize control systems, delegate and coordinate the tasks and duties of individuals and groups in a way that ascertains the smooth flow of work throughout the workplace
- exercise budget control, Present and provide a level of hospitality that personifies Company standards
- Basic fauna and flora knowledge and Trails Guide experience will be advantageous
- Monitoring of stock and weekly report taking
- Food quality check
- Hosting and guest liaison
- Housekeeping management, as well as selling of all optional activities
- curios and bar sales and stock taking,
- Demonstrated leadership skills and ability to foster teamwork,
- A commitment to internal and external customer satisfaction,
- The ability to work in a team environment,
- Understanding of cross-department dependencies & ability to work productively with all areas of the business, A
- ability to work under pressure and juggle multiple tasks,
- Problem-solving and decision-making capacities, the Ability to delegate and attention to detail are very important,
- Outstanding organizational and interpersonal skills,
- High standards of customer service, Flexible and thrives on change, Reliable and responsible.
- Mature and responsible
- Well-spoken, well-groomed and presentable
- Strong leadership capabilities
- Positive attitude and approach toward teamwork
- Hands-on approach to the guest experience
- Ability to take initiative and problem solve
- Excellent guest interaction skills
- Passionate and pro-active towards personal growth and training
- Overseeing hosting allocations
- Overseeing general staff allocations
- Managing sight inspections
- Stock controls
- Sober Habits, NO DRUGS



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