Administrator: Service Advisor

3 weeks ago

Kempton Park, South Africa Motus Corporation Full time

**Motus Toyota Kempton Park **currently holds a vacancy for an **Administrator: Service Advisor & Costing **reporting to the **Service Manager.**

This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

**Position Overview**:
**Specific Role Responsibilities**:

- To coordinate the workflow in the service department, between service advisors, foreman and customers.
- Update service customer on all service bookings
- Communicate with all Service Staff
- Ensure workshop opening and closing daily and timeously
- Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe
- Ensure job cards are signed off by Technicians and Service Advisors
- Carry out accurate costing of job cards within Company Policy and Toyota Procedures
- Marry up invoices, outwork invoices and orders to respective job cards
- Perform all calculations within correct mark-up
- Clear in advance all accounts with debtors
- Assist and advise Technicians on quotes in a timeous manner
- Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
- Follow up on parts ordered to workshop
- Ensure that the yard is locked at the end of business
- Book in vehicles
- Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
- Ensure that all vehicles are test driven
- Record and report comebacks
- Ensure parts are ordered according to the parts ordering system
- Ensure that the workshop area is kept clean at all times
- Ensure the promotion and adherence to safety standards
- Sell accessories and additional work
- Prepare quotations to be authorized; receive authorization from clients before doing the work
- Invoicing jobcards and ensuring that all cash invoices are paid before releasing the vehicles
- Follow-up on sales not made

**Qualifications and Experience**:

- A minimum of Grade 12.
- A minimum of 3 years’ Service Advisor and Costing experience is essential.
- Computer literacy is essential
- Clear Criminal Record

**Skills and Personal Attributes**:

- Must have excellent verbal communication skill

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