Department Coordinator: Shop Floor

6 months ago

Somerset West, South Africa Woolworths Full time

**Listing reference**: woolw_000860**Listing status**: Online-
**Position summary**

**Industry**:Wholesale & Retail Trade
- **Job category**:Stores and Inventory**Location**:Somerset West
- **Contract**:Permanent**EE position**:No**Introduction**
- MAIN PURPOSE To deliver exceptional customer service, by facilitating the entire operations process and team effectiveness throughout the day.**Job description**

**KEY OUTCOMES**
Demonstrates customer service- Greets smile and acknowledges customers
- Deals with customer complaints, requests, and queries quickly and efficiently
- Manages till queues effectively in accordance with company guidelines
- Applies selling skills- Meets customers’ needs and expectations by listening to and advising customers
- Offers alternatives to the customer if there is a product quality issue
- Effectively processes till transactions- Performs till point authorisations speedily and efficiently when required
- Processes till transactions efficiently and effectively and in line with till policies and procedures

Effectively manages stock- Monitors and communicates suggestions around new line sales and gives feedback to relevant departments at Head Office
- Investigates “out of stocks” and feeds back to the relevant stakeholders

Demonstrates product knowledge and standards- Knows what new lines and promotions have come into the store
- Maintains A4 ticket standards against the weekly catalogue

Adheres to shop-keeping disciplines- Ensures the store readiness for trade
- Completes Fashion, Beauty and Home checklist
- Minimise shrinkage- Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline
- Ensures buddy system is in place in your area
- Awareness of suspicious activity in your area
- Reports suspicious individuals in your area to security or management
- Plans, co-ordinates and follows up on activities
- Assists with the training of till operators and ensure the appropriate competence and conduct follow ups on performance and identify development needs
- Identify and co-ordinate all activities in the till operations area and follow up with all staff on their progress on the tasks allocated to them

Demonstrates personal leadership- Adheres to the uniform policy at all times by wearing a name badge, being well presented and in line with the brand image
- Facilitates game plan meetings

**KEY COMPETENCIES**
- Communication
- Confidently addresses groups of people.
- Provides strong conclusions and recommendations that are clear from the reports.
Planning & Organising
- Monitors performance of team members.
- Manages multiple tasks, prioritises and delegate others.
- Sets contingency plans to avoid potential problems.
Detail Orientation
- Maintain high quality standards by monitoring all work areas.
- Provide quality service to all customers.
- Maintain high professional standards within work area
Customer Orienattion
- Anticipates and responds to customers' needs fast and effectively.
- Assists in resolving problems before escalating to the next level.
- Resilience
- Leads team towards the goal in difficult times and despite setbacks or challenges.
- Identifies and responds to a potentially disruptive situation in order to prevent it from becoming a crisis.
- Honesty & Reliability
- Sets high ethical standards and leads by example.
- Plays a key role in shaping organisational ethics and values by defining, communicating and consistentl exemplifying them.
- Analytical Thinking
Collates, integrates and analyses all information and reduces it to manageable components.
- Come up with logical and objective conclusions from the data and validate them as the root of the problem.
- Identify different solutions to a problem identified from different reports/situations.
- Decision-Making
Evaluates the options available and their impacts and benefits/risks.
- Uses own judgement to decide on the relevant people to include when making decisions.
- Ensures that the decision is actioned and commits within an appropriate timeframe.
- Numeracy & Literacy
Posseses mathematical and language skills needed to cope with everyday life.
- Understands information presented mathematically at a complex level.
- Able to interpret mathematical information that is abstract.
- Able to read, write and understand language on a complex level.

**Minimum requirements**
- Preferably Grade 12 or equivalent NQF level
- Available and flexible to work different shifts
- Relevant years of experience in the Retail or Fast Moving Consumer Goods industry will be advantageous

***“As a proud South African brand, Woolworths is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.”

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