Itil Certified IT Manager

3 weeks ago


Cape Town, South Africa People Dimension Full time

**Introduction**

A well-established company based in Cape Town is looking for a ITIL certified IT Manager to join their team.

Send your CV to hr5 (at) peopledimension (dot) co (dot) za.

**Responsibilities & Duties**:

- Monitor daily Backlog (Download from Compass), Coordinate repair activities with technicians and report progress by COB every day.
- Manage technical escalations and Raise technical tickets with respective Vendor where required.
- Coordinate customer escalations with Vendor customer relationship team (CRT)
- Provide Daily/Weekly/Monthly reports and presentations based on Vendor requirement.
- Supervision of the customer support team to ensure compliance to performance targets (KPIs) and overall customer satisfaction.
- Development of staff to ensure skills levels match both current and future operational and customer requirements, including training and certification of technicians.
- Develop interlocks between team and the rest of Service Operations teams
- Develop team targets.
- Working with supervisors to improve staff performance.
- Forecast, plan and set up business strategies.
- To leverage knowledge and skills in the timely operation of the unit.
- Drive operational performance and ensure proactively and business initiatives. Forecast, plan and set up business strategies
- To leverage knowledge and skills in the timely operation of the unit.
- Drive operational performance and ensure proactively and business initiatives.
- Responsible for managing & leading a team of dedicated Technical support professionals (Locally and Globally) in full filling the Customer Support contracts (KPI's / Lead Times) for Regional customers
- Handle customer management escalations, work under extreme pressure, handle emergencies, co-ordinate with different stake holders.
- Conducting Periodic reviews with the customer to analyze issues and their trends to take proactive measures to maintain SLA and to exceed client's expectations.
- Knowledge of service management integration and ITIL.
- Measuring client satisfaction via client surveys and the continued growth and expansion of services and solutions
- Point of escalation for other entities for the implementation of the solution to the customer problem within the defined time frames
- Conduct regular in-depth service and process audits.
- Employee retention, motivation and training
- Focus on grooming people from L1 to L2, L2 to L3 within select timelines

**Desired Experience & Qualification Requirements**:

- National Diploma in IT
- Must have ITIL certification
- Must have experience managing 20-30 members of a team
- 5 - 6 years' experience in IT service Manager with experience handling teams.
- Experience in handling people, technical and complete operations.



  • Cape Town, South Africa People Dimension Full time

    Introduction A well-established company based in Cape Town is looking for a ITIL certified IT Manager to join their team.Send your CV to hr5 (at) peopledimension (dot) co (dot) za.Responsibilities & Duties: • Monitor daily Backlog (Download from Compass) , Coordinate repair activities with technicians and report progress by COB every day.• Manage...


  • Cape Town, Western Cape, South Africa People Dimension Full time

    Introduction A well-established company based in Cape Town is looking for a ITIL certified IT Manager to join their team.Send your CV to hr5peopledimension (dot) co (dot) za.Responsibilities & Duties: • Monitor daily Backlog (Download from Compass) , Coordinate repair activities with technicians and report progress by COB every day.• Manage technical...


  • Cape Town, Western Cape, South Africa People Dimension Full time

    IntroductionA well-established company based in Cape Town is looking for a ITIL certified IT Manager to join their team.Send your CV to hr5peopledimension (dot) co (dot) za.Responsibilities & Duties: Monitor daily Backlog (Download from Compass), Coordinate repair activities with technicians and report progress by COB every day. Manage technical escalations...


  • Cape Town, Western Cape, South Africa Dimension Data Full time

    The Cisco Certified L1 Engineer is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to...


  • Cape Town, South Africa Boardroom Appointments Full time

    **Key purpose**: Engineer is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to...


  • Cape Town, South Africa Progressive IT Resourcing Full time

    **Who are we?** This Department is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. They have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of their...

  • Incident Manager

    3 weeks ago


    Cape Town, South Africa Progressive IT Resourcing Full time

    **Our Client?** Is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk...


  • Cape Town, South Africa Disruptive IT Full time

    **Job description** **Job Specs** Day to Day 4. Application lifecycle management 7. Incident and trend analysis 8. Problem management **Qualifications** - Matric and National Diploma or related field - ITIL Practitioner Level will be beneficial **Experience** - 3 - 4 years’ experience gained in providing level 2 technical support to an area of the...


  • Cape Town, Western Cape, South Africa Progressive IT Resourcing Full time

    Who are we?This Department is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. They have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of their clients.What...


  • Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Key purpose:Engineer is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero...

  • Remedy Ops Manager

    4 weeks ago


    Cape Town, South Africa Sabenza IT Full time

    Remedy Ops Manager IT Manager - IT Cape Town - Western Cape - South Africa Join our dynamic team as a Remedy Ops Manager, where innovation meets impact! At the forefront of global strategy, our Consulting company in Cape Town invites you to pioneer change and shape industries. Elevate your career with unparalleled opportunities and be part of a...

  • Ifs Ops Manager

    4 weeks ago


    Cape Town, South Africa Sabenza IT Full time

    IFS Ops Manager IT Manager - IT Cape Town - Western Cape - South Africa Join our dynamic team as a IFS Ops Manager, where innovation meets impact! At the forefront of global strategy, our Consulting company in Cape Town invites you to pioneer change and shape industries. Elevate your career with unparalleled opportunities and be part of a transformative...

  • Ifs Ops Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Sabenza IT Full time

    IFS Ops Manager IT Manager - ITCape Town - Western Cape - South AfricaJoin our dynamic team as a IFS Ops Manager, where innovation meets impact At the forefront of global strategy, our Consulting company in Cape Town invites you to pioneer change and shape industries.Elevate your career with unparalleled opportunities and be part of a transformative journey....

  • Certified Millwright

    4 weeks ago


    Cape Town, South Africa West Coast Personnel Full time

    Certified Millwright - Maitland Cape Town Salary R40 000 to R45 000 per month Requirements: Certified millwright (proof of certification required).Electrical experience in a production environment.Detail orientatedAbility to work shifts.Experience with fault finding.Experience with PLCs.Experience with Motors and Drives.Own vehicle and...


  • Cape Town, South Africa iLaunch Full time

    Matric IT Diploma or Degree **Must be**: Certified Hardware, VMWare Engineer **Preference to Certifications**: Microsoft Certified Engineer, Linux, Storage, TOGAF & ITIL 10 Years experience in a similar Good experience in Architecture principles and frameworks, VMware, Linux, Storage Good understanding of Private and hybrid cloud concepts Responsible...


  • Cape Town, South Africa Tipp Focus Full time

    **Qualifications Required** National Diploma/Degree or relevant technical certification (MCSE Messaging) with 5 years’ experience in an ITIL environment. **Experience Required** 8+ Years’ Microsoft Exchange back-end Experience Extensive working knowledge of PowerShell & TCP/IP and firewall rules for publishing via OWA Recommended: Knowledge of MS Active...


  • Cape Town, South Africa FlySafair Full time

    Western Cape, CPT - CBD - (Market related) Safair Operations, operating as FlySafair has a vacancy for a Certified Aviation Technician (Avionics) at our base Cape Town International Airport. The successful applicant will report to the Manager: Flight Line & SVM, through the Crew Chief. **RESPONSIBILITIES**: Required to perform various flight line duties...


  • Cape Town, South Africa FlySafair Full time

    Western Cape, CPT - CBD - (Market related) Safair Operations, operating as FlySafair has a vacancy for a Certified Aviation Technician (Mechanical) at our base Cape Town International Airport. The successful applicant will report to the Manager: Flight line & SVM, through the Crew Chief. **RESPONSIBILITIES**: Required to perform various flight line...


  • Cape Town, South Africa CareerfinderZA Full time

    Key Performance Area: - Expertise in SIEM, anti-virus software, intrusion detection, firewalls, and content filtering. - Expertise in routing, switching, Wi-Fi technologies, load balancers and QoS. - Deep understanding of networking protocols (IPSEC, HSRP, BGP, OSPF, 802.11, QoS) - Knowledge of risk assessment tools, technologies, and methods. - Disaster...


  • Cape Town, South Africa Certified Talent Full time

    A leading and luxury tour operator in Cape Town is looking for a 3rd Party Contract Manager to join their teamPURPOSE STATEMENTThe purpose of this role is to negotiate the contracting of rates, special offers and termsand conditions with third party suppliers.ROLES AND RESPONSIBILITIES- The position is admin orientated- Negotiation of rates both in East and...