Senior IT Operations and Advice Capabilities Manager

2 weeks ago

Cape Town, Western Cape, South Africa Progressive IT Resourcing Full time

Who are we?

This Department is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly.

They have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of their clients.


What will you do?

What will make you successful in this role?

  • Manage and lead the IT professionals responsible for delivering IT support, operations services, and the Advice Management team on Company and Advice Partner in Company distribution business
  • Develop and maintain IT operations policies and procedures, including those related to incident and problem management, change management, and service level agreements
  • Work closely with other teams to ensure that IT systems are designed and implemented to meet business needs and objectives, including requirements gathering, planning, testing, and deployment
  • Develop and manage IT budgets, ensuring that spending is aligned with business priorities and objectives
  • Identify and manage risks related to IT operations and support services, developing, and implementing appropriate mitigation strategies
  • Develop and maintain relationships with vendors and thirdparty providers, ensuring that service level agreements are met, and that vendor performance is regularly reviewed
  • Provide regular reporting on IT operations and support services, including performance metrics and KPI to senior management
  • Manage the BA responsible for requirements gathering, solution design and testing for Advice Management tools
  • Ensure that Advice Management tools are kept aligned with business and legislative changes

Qualification and experience

  • Bachelor degree in computer science or a related field, or equivalent work experience
  • BSC IT or IT Information Technology qualification
  • Certified in ITIL
  • At least 8 years of experience in IT operations and support, with at least 5 years in a management or leadership role
  • Experience in financial services or a related industry is preferred

Knowledge and skills

  • Proven ability to manage and lead a team of IT professionals, including experience in hiring, training, and developing staff
  • Excellent project management skills, with the ability to plan, execute and deliver projects on time and within budget
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues at all levels of the organisation

Core competencies

  • Being resilient
  • Collaborates
  • Cultivates Innovation
  • Customer Focus
  • Drives results

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