Senior IT Operations and Advice Capabilities Manager

4 months ago

Cape Town, South Africa Progressive IT Resourcing Full time

**Who are we?**
This Department is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. They have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of their clients.

**What will you do?**

**What will make you successful in this role?**
- Manage and lead the IT professionals responsible for delivering IT support, operations services, and the Advice Management team on Company and Advice Partner in Company distribution business
- Develop and maintain IT operations policies and procedures, including those related to incident and problem management, change management, and service level agreements
- Work closely with other teams to ensure that IT systems are designed and implemented to meet business needs and objectives, including requirements gathering, planning, testing, and deployment
- Develop and manage IT budgets, ensuring that spending is aligned with business priorities and objectives
- Identify and manage risks related to IT operations and support services, developing, and implementing appropriate mitigation strategies
- Develop and maintain relationships with vendors and third-party providers, ensuring that service level agreements are met, and that vendor performance is regularly reviewed
- Provide regular reporting on IT operations and support services, including performance metrics and KPI to senior management
- Manage the BA responsible for requirements gathering, solution design and testing for Advice Management tools
- Ensure that Advice Management tools are kept aligned with business and legislative changes

**Qualification and experience**
- Bachelor degree in computer science or a related field, or equivalent work experience
- BSC IT or IT Information Technology qualification
- Certified in ITIL
- At least 8 years of experience in IT operations and support, with at least 5 years in a management or leadership role
- Experience in financial services or a related industry is preferred

**Knowledge and skills**
- Proven ability to manage and lead a team of IT professionals, including experience in hiring, training, and developing staff
- Excellent project management skills, with the ability to plan, execute and deliver projects on time and within budget
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues at all levels of the organisation

**Core competencies**
- Being resilient
- Collaborates
- Cultivates Innovation
- Customer Focus
- Drives results

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