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Remedy Ops Manager

1 month ago

Cape Town, South Africa Sabenza IT Full time

Remedy Ops Manager IT Manager - IT

Cape Town - Western Cape - South Africa

Join our dynamic team as a Remedy Ops Manager, where innovation meets impact At the forefront of global strategy, our Consulting company in Cape Town invites you to pioneer change and shape industries.

Elevate your career with unparalleled opportunities and be part of a transformative journey. Dare to redefine boundaries and unleash your potential with us today

ConsultingExcellence #CareerElevation
- 7 years experience
- Document and review problem records
- Review and update standby roster
- Review and log demand list for ops improvements
- Service review
- Capacity planning
- OEM support report
- Schedule and chair CAB
- Prepare Weekly Ops Report for Weekly Ops meeting
- Continuous improvement initiatives
- Ensure that operational performance targets are adhered to
- Strong understanding of IT service management processes and ITIL best practices
- In-depth knowledge of Remedy IT Service Management Suite and its modules
- Good understanding with IT operations, including IT infrastructure, networking, and security
- Understanding of compliance and governance requirements, such as data privacy, security, and auditing