IT Support Technician I

2 weeks ago

Cape Town, South Africa Personal-Best Full time

My Client, a US based IT solutions provider is urgently seeking a dynamic, responsible and knowledgeable IT Support Technician to provide remote support to their clients based on the US east coast. The company provides both remote troubleshooting support and also provides on-site hardware and other support to their clients. This role will be performed remotely and will be supporting clients with troubleshooting of various issues.

**Essential Skills & Experience**
- **Minimum of 3 years experience in IT support & troubleshooting**:

- **Bachelors' degree in Information Technology or similar field**:

- **CompTIA/CompTIA+ certification is highly desirable**:

- **Strong customer service skills (applicable to the US)**:

- **Excellent level of written and spoken English**:

- **Experience with various operating systems and platforms such as Microsoft, IOS, Linux etc**:

- **Reliable & able to work on EST (eastern standard time)**:

- **Positive attitude, strong problem solving skills**:

- **Technical troubleshooting skills**

**The Role**
- **Take incoming calls from clients and provide friendly customer service**:

- **Listen to customers technical issues and troubleshoot the problem professionally**:

- **Complete a range of standard checks, troubleshooting and potential resolution methods**:

- **Walk clients through steps to check their problem**:

- **Escalate problems to tier 2 support or on-site support if they cannot be resolved**:

- **Create and monitor support tickets**:

- **Update customers with the status of their support ticket**:

- **Ensure the system is updated with customers problems and resolutions and escalations as required**:

- **Work with various clients and systems and programs/platforms**

**Why Choose us?**

**My client offers a robust and continuous training schedule for the first 9 months of employment, ensuring you succeed within the role. They also offer the following benefits**
- **Continuous training and development**:

- **50% contribution to health insurance costs**:

- **18 days of paid time off (vacation)**

**Salary**: R75.00 - R222.00 per hour

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelors (required)

**Experience**:

- IT Support: 3 years (required)
- Troubleshooting: 3 years (required)
- Customer service: 3 years (required)

License/Certification:

- CompTIA (preferred)

Expected Start Date: 2023/07/31

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