IT Support Technician

3 weeks ago

Cape Town, South Africa Hanani Project Management Solutions (PTY) Ltd Full time

Role and responsibilities

**Job Summary**

Our client, operating in the Information Technology leasing /rental environment, seeks a proactive and analytical IT Support Technician to join their dynamic team. The primary focus for this role is to work closely with the IT Manager, end-users and service providers to ensure effective delivery of IT Administration, Support and Services.

The incumbent will assist in coordinating and prioritising service delivery activities. This is a great opportunity to add to any CV. The main aim of this role is to help speed up IT Equipment Rollout, by ensuring mínimal downtime on all service provider machines and being the first line of call for any issues relating to service provider machines.

The technician will be required to inspect equipment upon receipt from suppliers, configuration and OS setup (imaging), deploy the machine to users, load any other software necessary for user to start working, decommissioning of old machines, attend to support queries e.g., on malfunctioning machines, diagnose faults on machines, fix the machine where possible and redeploy.

**Desktop Environment**
- Implement new or upgrade security technologies;
- Ensure patches are tested and applied;
- Extensive Microsoft operating system experience
- Good hardware knowledge across various OEM brands and laptop/PC’s/Tablet devices
- Working knowledge on Apple Mac products and basic MAC OS knowledge advantageous
- Excellent software knowledge on Windows XP, Vista, 7, 8/8.1 & 10
- Excellent knowledge of MS Office, setting up drivers, installing and configuring OS
- Good working knowledge of hardware specifications to laptops, PCs and related equipment
- Perform BIOS upgrades across various OEM’s encompassing laptop, PCs and related equipment
- Inspect completed orders for aesthetic defect
- Hardware configuration and OS set-up
- Perform equipment maintenance when required
- Ensure all equipment dispatched is completed to order specification
- Perform diagnostics on all faulty equipment
- Repair faulty machines as and when required
- Assist other areas and departments when required, may be out of normal work scope

**Network Environment**
- Perform proactive maintenance, trouble shooting, tuning and planning on infrastructure systems
- Execute IT operations, changes and upgrades to reduce any adverse impact on clients;
- Ensure maintenance and optimisation of IT infrastructure and operations;
**End-User Environment**
- Effective liaison with internal and external customers to enhance service levels
- Excellent communication skills
- Professional, neat and presentable at all times
- User support i.e., on basic software packages
- Excellent people skills
- Excellent communication skills
- Must be organised and a self-starter
- Must be able to work independently and also in a team
- Strong inter-personal skills
- General Support experience?
- IT Support specific experience?
- Equipment Repair experience?
- Highest level of education completed?
- Industry related certification
- English & Afrikaans proficiency

Qualifications and education requirements
- A+ and N+
- Minimum 2-5 years’ experience in a related IT warehouse or quality control environment
- IT Degree or 3-year diploma (Preferable)
- Fundamentals of Windows Server Infrastructure
- Microsoft Office 365 (Excel, Outlook, PowerPoint, Word)
- Microsoft Windows 10

**Other Role Requirements**:Preferred skills
- Be adaptable to dynamic work situations, work and cope under pressure
- Self
- starter, highly motivated and dependable
- Attention to work detail very important
- High work ethic and ability to work with mínimal supervision
- Maintain and look after company assets
- Own transport is a MUST

Additional notes
- Your Application Documentation to be submitted:

- Your CV/Resume
- Certified copies of your certifications & qualifications - (attached with your Resume /CV)
- Certified copies of your National Identity Document/Driver’s license
- Certified copies of your Passport AND Valid work permit
- *
- Your Application Documentation to be submitted:

- Your CV/Resume
- Certified copies of your certifications & qualifications - (attached with your Resume /CV)
- Certified copies of your National Identity Document/Driver’s license
- Certified copies of your Passport AND Valid work permit
- *
- Name of reference
- Company name
- Department
- Phone number

*

**Job Types**: Part-time, Contract
Contract length: 3 months

**Salary**: R9 000,00 per month

Expected hours: No less than 40 per week

**Experience**:

- IT Desktop Support: 3 years (required)

**Location**:

- Cape Town, Western Cape (required)

Application Deadline: 2024/04/08
Expected Start Date: 2024/04/08

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