Store Manager-southern Suburbs

5 months ago

Cape Town, South Africa U-turn Homeless Ministries Full time

**Job description - Shop Manager: Southern Suburbs**

**Background**

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in **life after homelessness**. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

**The position - retail with purpose**
- rehabilitation programme.

**Key areas of responsibility**
- Manage a U-turn charity store to meet sales targets, including motivating staff to do so.
- Provide excellent customer service, dealing effectively with complaints and queries, and encouraging customers to join the U-turn loyalty programme.
- Ensure cash and stock handling at the store is done as per instructions
- Preparing promotional materials and displays
- Ensure the store is a therapeutic space for those on the U-turn Life Change Programme.
- Provide training for and day to day management of store assistants, including task allocation, leave days, adherence to the disciplinary code, and supporting the unique growth journey of each person.
- Maintain, update, and enforce safety and security procedures.

**Experience**
- Previous experience in the retail sector (essential)
- Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)

**Skills**
- Excellent communication skills - verbal and written
- Well-developed interpersonal skills
- Excellent organisational skills and ability to prioritise
- A collaborative team player - concerned with the team success as well as individual performance
- Ability to motivate, coach and develop people
- Commercial awareness

**Personal Attributes**
- Self-starter - high energy levels, able to self-direct their work to hit targets.
- Enthusiastic and confident
- Resourceful
- Trustworthy - works with integrity
- Good Listener - will challenge constructively and respond well to feedback

**Next steps**

**Job description - Shop Manager: Southern Suburbs**

**Background**

U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in **life after homelessness**. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.

**The position - retail with purpose**
- rehabilitation programme.

**Key areas of responsibility**
- Manage a U-turn charity store to meet sales targets, including motivating staff to do so.
- Provide excellent customer service, dealing effectively with complaints and queries, and encouraging customers to join the U-turn loyalty programme.
- Ensure cash and stock handling at the store is done as per instructions
- Preparing promotional materials and displays
- Ensure the store is a therapeutic space for those on the U-turn Life Change Programme.
- Provide training for and day to day management of store assistants, including task allocation, leave days, adherence to the disciplinary code, and supporting the unique growth journey of each person.
- Maintain, update, and enforce safety and security procedures.

**Experience**
- Previous experience in the retail sector (essential)
- Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)

**Skills**
- Excellent communication skills - verbal and written
- Well-developed interpersonal skills
- Excellent organisational skills and ability to prioritise
- A collaborative team player - concerned with the team success as well as individual performance
- Ability to motivate, coach and develop people
- Commercial awareness

**Personal Attributes**
- Self-starter - high energy levels, able to self-direct their work to hit targets.
- Enthusiastic and confident
- Resourceful
- Trustworthy - works with integrity
- Good Listener - will challenge constructively and respond well to feedback

**Next steps**

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of Retail experience do you have?
- Do you have experience in a manager position?
- Have you worked with people in homelessness and drug addiction?
- What is your salary expectation?
- Have you upload your motivational letter?

**Experience**:

- Retail: 1 year (preferred)

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