New Accounts Banker

2 weeks ago


Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Bank**Function**:Client Service**Date**:10-Feb-2023**About Discovery**

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

**About Discovery Bank**-
**Key Purpose**
- The
- **New Accounts Banker** provides service and support that is personalised, efficient and prompt to clients, predominantly related but not limited to AO, FICA, card delivery and debit order switching from various channels (e.g., providers, clients, brokers, etc.). The emphasis is a dazzling and superb on-boarding client experience.**Areas of responsibility may include but not limited to**
- Pro-actively actions and takes ownership to resolve queries and provides feedback/updates to the various stakeholders or channels within agreed SLAs.
- Facilitates the handing out of bank cards to our clients at the 1DP Bank Client Centre
- When required, builds rapport, a trusted relationship with partners and internal stakeholders and maintain these relationships.
- Understands and supports Know Your Customer (KYC), AML and other FICA related principles and keeps abreast with legislative and industry changes (FIC Act, FAIS, POPI, etc.) Assists in digital adoption for new and migrated clients, where possible, through having a thorough knowledge of the entire bank, its products, and digital capabilities.
- Achieves specified production targets, turn-around-times, client survey scores and quality measures.

**Personal Attributes and Skills**
- **Values Driven**:

- Committed to integrity and ethics in business
- Behaves consistently with Discovery Values
- **Optimistic**:

- Motivated by a positive future
- Energised by challenges
- **Learns on the Fly**:

- Embraces the unfamiliar
- Experiments to find solutions
- **Resilient**:

- Recovers quickly from setbacks
- Grows from negative experiences
- **Instils trust**:

- Follows through on commitments
- **People Savvy**:

- High EQ with low ego
- **Drives Results**:

- Energises self and others to achieve
- Consistently exceeds goals
- **Problem Solver**:

- Looks beyond the obvious
- Finds sustainable solutions

**Education and Experience**
- Relevant degree
- Matric/Grade 12 and computer literacy
- At least 2 years client services experience, both in-bound call center and face to face as well as written correspondence within the financial services and/or banking environment
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.



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