Portuguese Online Lottery Support

3 weeks ago

Cape Town, South Africa Language Recruiters Full time

An exciting **job** opportunity awaits you as a **Portuguese Online Lottery Support** professional to join a leading gaming operator in **Cape Town**

If you are fluent in Portuguese, passionate about customer service, and have experience in the gaming industry, this role is perfect for you

Your key** job** responsibilities as the **Portuguese Online Lottery Support** in **Cape Town** will include:

- Offer advice to customers regarding online lottery processes
- Address technical and/or account-related queries raised by customers
- Conduct research using available resources, such as lottery shows on television, to effectively respond to customer inquiries
- Collaborate with various departments, including trading and finance, to ensure prompt resolution of customer queries
- Escalate complex queries to the line manager for further assistance
- Deliver prepared scripts to welcome new customers, explaining promotions, and guiding them through the onboarding process
- Accurately onboard new customers by opening lottery accounts
- Follow up on outstanding documents for FICA compliance to facilitate successful onboarding
- Verify proof of payment received from customers and credit their lottery accounts accordingly
- Process deposits to customers’ online lottery accounts

Requirements for this **Portuguese Online Lottery Support job** in **Cape Town**:

- Fluent in Portuguese (Native)
- Matric qualification
- Minimum of 2-3 years of experience in call centers (essential)
- Preferably, a minimum of 2 years of experience in a lottery/casino environment
- Strong understanding of customer service principles and practices (essential)
- Knowledge of the rules of various lotteries (Preferable)
- Familiarity with odds and betting (Preferable)
- Proficient in computer skills.
- Availability to work in shift

If you wish to view additional Nordic language jobs please click through to our job section.

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