Online & Outbound Call Center Channel Manager:
3 weeks ago
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
We are looking for an Online & Outbound Call Center Manager.
**Purpose of the role**:
You will be responsible for building and growing the SMB and Education business, on iStore Online and via OBCC channels. This involves executing SMB and Education sales & marketing strategies and tactical plans, providing support and training and ensuring the achievement of revenue and unit sales targets within these channels.
Developing the OBCC channel to sell SMB and education products & services. Drive iStore Online & OBCC channel success and contribute to iStore Business’ growth in the Online & OBCC SMB space.
You will be responsible for managing budgets and forecasting sales, as well as coordinating with iStore online teams and other departments within the company to ensure that the SMB/Education online / OBCC channel is running smoothly and efficiently.
**Requirements**:
Min 3 years’ experience in a Channel Manager or BDM for online and/or outbound call centre (OBCC) role.
Min 5 years’ e-commerce, digital marketing or online sales experience in the Technology / ICT / telecoms industry.
Excellent online sales, channel / BDM management, and administrative skills.
Demonstrated experience and knowledge in business-to-business. (B2B) online and outbound call centre (OBCC) sales including negotiating and securing B2B deals through these channels.
Proven track record in dealing with Small & Medium Businesses in a digital and call centre environment. Experience and know-how to stimulate and grow business sales in a strong consumer online environment/industry.
**Key Competencies**:
- Excellent people skills and promote teamwork amongst internal colleagues and iStores.
- Good industry and product knowledge
- Proactive and self-motivated
- Think outside the box
- Strategic perspective and problem solving skills
- Show strong leadership and take ownership
- Attention to detail oriented
- Ability to effectively manage Internal stakeholders
- Value Based Selling Skills
- Solution Selling Skills
- Consultative Selling Skills
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