Call Center Associate

3 weeks ago


Sandton, South Africa Quantanite Full time

**About Us**:
Quantanite is a challenger in the business process outsourcing (BPO) and customer experience (CX) world. We are focused on building the best possible global team to service the fast-growing internet and VC-backed companies space. Currently we are 1,500 professionals globally with our head office in London.
We’re different from other BPO providers because we care about our clients' business. We listen properly, share ideas, and work in partnership with them. We help our clients strike the right balance between emerging technologies and human talent to achieve instant improvements and sustainable growth in an evolving digital age.

**Our Solutions**:

- Front Office BPO services - multi channel customer service solutions *
- Back Office BPO services - providing a highly skilled workforce with industry experience
- RPA Managed Services - which provide support, maintenance and monitoring to ensure your RPA solution is working efficiently 24/7 *
- Data labeling and annotation - experts who understand the needs and requirements
- Sales Enablement - customized data, bespoke targeted leads and online research *

**Role Overview**:

- This position requires the employee to receive calls from the customers of clients. In most cases, the employee will be provided a script with instructions to follow and/or questions to ask to assist the customer with the reason for the call.
- The operator records these responses by typing the answers into the computer system so they can be shared with the client, this could include processing orders and requests within the client’s system.
- In some cases, the employee is required to contact the client immediately by telephone or through the computer system. As this is the core of our business, accuracy and professionalism are essential.

**Requirements**:

- Must be able to operate the telephone, phone/headset, keyboard/computer system accurately using the company’s software.
- Must be able and willing to work night shifts
- Must be able to speak and hear clearly in order to effectively communicate with each caller.
- Must be able to read English instructions for each account.
- Must be on time and ready to take calls for every scheduled shift.
- Must be able to efficiently type accurate messages into the system that correctly summarize callers’ needs.
- Must handle each account based on the instructions for that account.
- Must display a genuinely friendly, engaging, and helpful personality, on and off the phone.
- Must understand and act in accordance with company Core Values and policies.
- Must be able to be flexible with their scheduled hours
- Assist newer agents as needed
- Perform other duties as assigned

**Qualifications**:

- EDUCATION: Education equivalent to a High School diploma/GED or equivalent with a C average or above
- EXPERIENCE: Must be able to demonstrate commitment through high school for eg: Sports or clubs
- ABILITIES & SKILLS: Proficient in the English language.


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