General Manager

6 months ago

Kruger National Park, South Africa HotelJobs.co.za Full time

Lodge Group is looking for an experienced and competent General Manager to oversee the ongoing creation of life enriching experiences at their two award winning high end 5* lodges close to Kruger National Park.
- To meet with the General Manager of Operations monthly or as required and update on property operations.
- Attend meetings with the Leadership team as required.
- To maintain and ensure the good will of the brand at property level.
- To be a key ambassador of the group and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
- To ensure thaqt property standards are upheld and maintained.
- To ensure the management personnel of the property is up to the brand standard, ensuring a streamlined and effective management structure in line with hospitality trends.
- To ensure effective monthly departmental meetings take place, accurate minutes are taken and follow ups completed.
- To have monthly one on one meetings with all managers and HODs reporting directly.
- To assist if any of the management positions are vacant.
- To assist in achieving the best procurement agreements for the property
- To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
- To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

Development & Staff Management
- To earmark and develop individuals who show potential to grow into higher positions at the property and group.
- To implement training
- Assist in facilitating cross property training for employees who would benefit from cross training
- To provide effective leadership through professional management and encouragement of all subordinates, including mediation.
- To take part in regular Operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.

Performance Management
- To drive and monitor the effective implementation and execution of Performance Management and Succession
- Planning processes.
- Drive and run the effective implementation of the group's Performance Management system.
- In liaison with senior management and HODs, define mandated company/property KPIs.
- In liaison with HODs, define personal KPIs for each staff member, according to the KPI requirements.
- Plan, organize and attend Performance Planning discussions and Performance Reviews, ensuring that the correct process is followed.
- To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.

Community
- Establish and support community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.


**Requirements**:

- 3 - 5 years minimum management Experience in operation of similar size and complexity within a wildlife setting.
- F&B Background advantageous
- Sound knowledge of MS Office Suite.
- Valid Code 08 drivers license and own reliable transport essential.
- Unrelenting attention to detail and high standards, excellent hygiene principles
- Guest focus philosophy
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & problem-solving skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills tolerance, patience, and care.
- Leadership skills with passion for development and skills transfer.
- Strong financial acumen and computer literacy. Experience with monthly financial reporting and budgeting critical.
- Energetic, proactive person who understands the Guest Experience and is able to continue developing this to an exceptional standard to ensure ongoing guest satisfaction.
- Aware, disciplined, consistent, compassionate, respectable, good communication.
- Passionate about sustainable tourism and conservation.

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