General Manager at Wildlife Lodge

6 months ago

Kruger National Park, South Africa Camino Recruit Full time

Our client is seeking an experienced and competent General Manager with previous F&B experience in a wildlife setting. The General Manager will oversee critical aspects of general management, staff development, and performance. Your role is pivotal in maintaining the property's reputation aligned with the MFC brand. If you're a seasoned professional passionate about hospitality and dedicated to ensuring a positive guest experience, explore this exciting opportunity with us. Contribute to the success of an innovative property committed to sustainable tourism and conservation.

**KEY PERFORMANCE AREAS**:
**GENERAL MANAGEMENT**
- Regularly meet with the General Manager of Operations to provide updates on property operations.
- Attend necessary meetings with the MFC Leadership team.
- Uphold and maintain the MFC brand image at the property level.
- Act as a key ambassador for MFC and its brands, hosting site inspections, engaging with the market, and interacting with journalists.
- Ensure compliance with established MFC and property standards.
- Maintain an effective management structure aligned with current hospitality trends.
- Conduct monthly one-on-one meetings with managers and HODs.
- Assist in filling vacant management positions.
- Facilitate optimal procurement agreements for the property and MFC.
- Ensure the property remains innovative in guest experience and aligned with industry trends.
- Responsively address guest queries and complaints constructively.

**DEVELOPMENT & STAFF MANAGEMENT**
- Identify and develop individuals displaying potential for higher positions within the property and MFC group.
- Implement training programs and coordinate with internal and external trainers.
- Support cross-property training opportunities for employees.
- Provide effective leadership, including mediation, to subordinates.
- Participate in Operations forums to align management teams and foster teamwork.

**PERFORMANCE MANAGEMENT**
- Drive the implementation of MFC Performance Management and Succession Planning processes.
- Effectively implement the MFC Performance Management system.
- Define company/property KPIs in collaboration with senior management and HODs.
- Define personal KPIs for staff members in consultation with HODs.
- Organize and participate in Performance Planning discussions and Reviews.
- Conduct regular, meaningful performance appraisals with follow-ups on action plans.

**COMMUNITY**
- Establish and support community partnerships to present the property positively to relevant stakeholders.

**REQUIREMENTS QUALIFICATIONS AND SKILLS**
- Minimum 3-5 years of management experience in a wildlife setting.
- Strong financial acumen and computer literacy, with experience in monthly financial reporting and budgeting.
- F&B background is advantageous.
- Proficient in MS Office Suite.
- Possess a valid Code 08 driver’s license and reliable transport.
- Demonstrate attention to detail, high standards, and excellent hygiene principles.
- Embrace a guest-focused philosophy with commitment to the MORE brand and experience.
- Exhibit excellent communication skills (written and verbal) with a focus on honest communication.
- Embody a team player mentality with a positive attitude, enthusiasm, and emotional control.
- Possess excellent time management, self-discipline, interpersonal, and problem-solving skills.
- Demonstrate a proactive, initiative-driven, and creative approach.
- Display commitment, loyalty, adaptability, and flexibility.
- Work accurately under pressure.
- Possess people skills with tolerance, patience, and care.
- Showcase leadership skills with a passion for development and skills transfer.
- Exhibit an energetic and proactive nature, understanding and developing the Guest Experience to exceptional standards.
- Be passionate about sustainable tourism and conservation.

**Salary**: R50,000.00 - R75,000.00 per month

  • Lodge Anchor with Experience

    3 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    The Lodge Anchor is responsible for ensuring the smooth operation of the lodge, providing exceptional guest experiences, and maintaining the integrity of the game reserve environment. This role requires a passionate individual with a strong focus on hospitality, wildlife conservation, and team collaboration. Key Responsibilities: - ** Guest...

  • Lodge Management Couple

    6 months ago

    Kruger National Park, South Africa Career Pathfinders Full time

    **Game Lodge Management Couple **Dynamic and Experienced GM Couple required for 5* Game Lodge - Big 5 Reserve - Bordering Kruger National Park Exclusive 5* Game Lodge - consists of four 5* Lodges Situated in a 65 000 Ha Big 5 Game Reserve bordering the Kruger National Park Management Couple with a luxury hospitality background and 5* Game Lodge experience 5...

  • Assistant Lodge Manager

    7 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    **Front of House Anchor - 5* Luxury Lodge, South Africa** ***Local Hire** **Competitive Salary Package** **A brand-new opportunity for someone who is passionate about hospitality, wildlife, and nature!** As the Front of House Anchor, you will assist the Lodge Manager in overseeing the daily operations of the lodge. Ensure ultimate guest relations and...

  • General Manager

    6 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    Luxury reserve based in Kruger National Park, part of an established group is looking for a General Manager to take overall responsibility for the effective management and running of the lodge & tented camp, sleeping a maximum of 45. - To ensure the Lodge and Camps, and brand, are not only maintained but taken to the next level of service standards and...

  • Head Guide

    2 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    Join the Adventure as a Head Guide at a Luxury Lodge in Kruger National Park! **Location**: Stunning Kruger National Park, South Africa **Salary**: R30,000 (Live-in) Kendrick Recruitment is excited to offer a thrilling opportunity for a passionate Head Guide to lead an incredible team at a luxury lodge in the heart of Kruger National Park! If you have a love...

  • Safari Head Guide

    2 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    **Location**: Kruger National Park, South Africa **Employment Type**: Full-Time **Position Overview**: My Client: A luxury safari lodge is seeking an experienced and passionate **Safari Head Guide** to lead the guiding team and deliver exceptional wildlife experiences. This role involves managing daily operations, maintaining high safety standards, and...

  • Lodge Manager

    2 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    Step into Leadership as a Lodge Manager in Kruger National Park! **Location**: Breathtaking Kruger National Park, South Africa **Salary**: DOE (Live-in) Kendrick Recruitment is thrilled to present an incredible opportunity for a dynamic Lodge Manager to lead a luxury lodge team in the heart of Kruger National Park! If you’re a passionate leader dedicated...

  • Lodge Manager

    2 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is thrilled to present an incredible opportunity for a dynamic Lodge Manager to lead a luxury lodge team in the heart of Kruger National Park! If you’re a passionate leader dedicated to creating unforgettable guest experiences, this is your chance to make an impact in an iconic setting! What You’ll Do: - Lead with Excellence:...

  • Camp Manager and Guide with Experience

    1 month ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    **Camp Manager** The **Camp Manager** is responsible for overseeing the day-to-day operations of the safari lodge, ensuring that everything runs smoothly from guest services to logistics, maintenance, and financial operations. They ensure the quality of the guest experience and manage the operational, staff, and guest-related functions of the lodge. **Key...

  • Head Guide 5 Lodge Kruger National Park

    2 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    **Kendrick Recruitment is Currently Seeking a Head Guide!** Embark on an unforgettable journey in the heart of Kruger Park, where your passion for wildlife and leadership skills will shine! As a Head Guide, you will play a vital role in delivering extraordinary experiences for our guests while managing and inspiring a dynamic team. This is more than just a...

  • Field Guide

    6 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is now seeking a Field Guide for an elite 5* establishment located in the Kruger National Park. Within this lodge the field guides are fully responsible for conducting guided safari experiences and ensuring that they are unique, personalised, professional and enjoyable. The main purpose of the Field Guide is to ensure that an...

  • Field Guide

    6 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is now seeking a Field Guide for an elite 5* establishment located in the Northern Region of the Kruger National Park. Within this lodge the field guides are fully responsible for conducting guided safari experiences and ensuring that they are unique, personalised, professional and enjoyable. The main purpose of the Field Guide is to...

  • Lead Trails Guide

    3 weeks ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is now seeking a Lead Trails Guide for an elite 5* establishment located in the Kruger National Park. Within this lodge the field guides are fully responsible for conducting guided safari experiences and ensuring that they are unique, personalised, professional and enjoyable. The main purpose of the Guide is to ensure that an...

  • Financial Controller

    6 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    **_Financial Controller - Safari Lodge - Mpumalanga_** Location: Kruger National Park - Mpumalanga Synopsis: Our client, a prestigious lodge located in the heart of Kruger National Park, Mpumalanga, is seeking a highly skilled and experienced Financial Controller to join their team. As a Financial Controller, you will be responsible for recording and...

  • Lodge Manager 5 Lodge Kruger National Park

    2 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    **Kendrick Recruitment is Currently Seeking a Dynamic Lodge Manager!** Are you ready to lead a world-class lodge and create unforgettable guest experiences in a luxury environment? This is an incredible opportunity to showcase your leadership, operational excellence, and passion for hospitality. As Lodge Manager, you will report directly to the General...

  • Field Guide

    7 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    This amazing 5 star game lodge offers the ultimate in luxury for overseas guests. Many key attractions include the exceptional service standards, international fine dining cuisine, spa treatments and relaxation pools, spectacular game drive experiences, personal & intimate bush dinners for couples, and the experience once there is just unimaginable. We are...

  • Lodge Manager Luxury Lodge Kruger National Park

    2 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    **EXCITING OPPORTUNITY FOR A LODGE MANAGER!** Kendrick Recruitment is currently seeking a passionate and experienced **Lodge Manager** to take charge of daily operations and elevate the guest experience at a stunning lodge. This is your chance to shine as an ambassador of hospitality while fostering a supportive and thriving team environment. **Key Focus...

  • Field Guide

    6 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    This amazing 5 star game lodge offers the ultimate in luxury for overseas guests. Many key attractions include the exceptional service standards, international fine dining cuisine, spa treatments and relaxation pools, spectacular game drive experiences, personal & intimate bush dinners for couples, and the experience once there is just unimaginable. We are...

  • General Manager

    6 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    High end luxury lodge in the Kruger National Park area is looking for a General Manager or Managment Couple to oversee all lodge operations. Overseeing: - Guest Experience including Spa and Gym - Food Experience - Guest spaces - Guiding Experience - Care and maintenance of the lodge / team villages - Financial and budgeting accountability - Conservation of...

  • Relief Lodge Manager

    6 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    5* Game Lodge in the Greater Kruger area is looking for a Relief Lodge Manager / Lodge Anchor. As the Relief Manager you will partner with the Lodge Manager and anchor the lodge when they are not available, you will work across all the departments in the lodge. You will be integral to the success of the lodge by ensuring that the teams are aware of their...