Implementation Consultant

7 days ago

Johannesburg, South Africa Kerridge Commercial Systems South Africa Full time
Job title : Implementation Consultant Job Location : Gauteng, Johannesburg Deadline : December 07, 2024 Quick Recommended Links
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Key Responsibilities

  • To take a lead installing the K8 Trader software, responsible for the configuration of the K8 Trader system.
  • To advise customers on the use of software for their particular business. 
  • Database build services importing data as supplied by the customer.
  • To provide associated business module training and consultancy on business best practice.
  • To resolve, or assist in the resolution, of customer system queries arising from the implementation. 
  • To liaise with the customers to define, or help define, specifications for modifications to the software related to the implementation of a system.
  • Go Live support services and handover to the K8 Trader Support department.
  • Production and submission of consultancy documentation in line with company procedures and submitted in a timely manner. 
  • Backup to the K8 Trader Application Support team for the Live customer base.

Essential

Skills, Knowledge and Experience:

  • Proven experience working as an implementer for a software house or senior experience gained in the distribution sector such as a Builders Merchant, Plumbers Merchant, Electrical Wholesaler or other distribution or ERP businesses.
  • Excellent consultancy and communication skills to deliver high quality end user training.
  • Demonstrable configuration and implementation experience relating to ERP including GO LIVE’S and working knowledge of standard / typical Supply Chain processes and functions within the UK market.
  • End to End delivery experience. 
  • Proficient in Microsoft Office and producing high quality consultancy documents i.e. Visit Forms, Visit Notes and business cases including business discovery and producing system specifications.
  • Excellent customer service and customer facing skills to work alongside customers on and off site. 

Desirable

  • Sound working knowledge of UK trading and finance ERP business processes and procedures, including day to day transactions, month end and yearend activities.
  • Requires in-depth knowledge and understanding of at least one area of expertise such as trading systems (ideally K8 Trader).
  • Overseas Trading end-to-end implementation experience. 
     

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