Call Centre QA Analyst

Our client is looking to appoint Quality Analysts with at least 2 years of experience. **Responsibilities**: - Developing Evaluation Programs - Keeping track of the key industry trends - Monitoring Customer Interactions - Calibration Sessions - Utilization of Technology - Training and Coaching - Compliance Monitoring - Driving Innovation and Optimizing...

**Our client in the BPO sector is looking for a CCM Manager.** **Responsibilities**: - Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. - Establish a high standard for productivity, quality, and customer service as well as define user guidelines. - Develop company systems for customer...

We are currently recruiting Quality Assurance position to provide quality service in line with the organizational objectives. **Requirements**: - 2 years of QA experience in a call centre. - Matric - Fluency in English Please send us your CV ASAP **Job Type**: Permanent **Salary**: From R10,000.00 per month Ability to commute/relocate: - Cape Town,...

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned. Responsibilities:   Coaching Daily...

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned.Responsibilities: CoachingDaily coaching...

Exciting Opportunity for an All Star to join the UK client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. **What will you be doing?** - Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. - Analyse contact data to...

The Role: **Quality Assurer** **Cape Town** Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of the inbound and Outbound calls taken by our Contact Center Agents to monitor the calls and assess Agent demeanor, technical accuracy, sales performance and conformity to Quality Component business...

We’re looking for a QA Analyst to join our Technical Team. As the QA Analyst, your role will involve reducing the number of bugs that go to the field. You will test bugs and tasks logged on TFS to ensure they have been fixed and programmed correctly according to the scope of the functionality. You should apply for this role if you have a passion for IT...

**Workforce Manager** Our client is looking for a Workforce Manager to lead the team of WF Schedulers and Real-time Administrators within the Insights Hub, supporting all campaigns within the company. The WFM is also expected to work across all teams of the Contact Centre by means of forecasting and scheduling to ensure that a service of excellence is...

**Workforce Manager** Our client is looking for a Workforce Manager tolead the team of WF Schedulers and Real-time Administrators within the Insights Hub, supporting all campaigns within the company. The WFM is also expected to work across all teams of the Contact Centre by means of forecasting and scheduling to ensure that a service of excellence is...

**Quality Analyst** Exciting Opportunity for an All Star to join the US client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. **What will you be doing?** - Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. - Analyze...

**Company Profile** **Job Purpose** The QA Analyst ensures that agents provide quality service in line with the organizational objectives. Optimized quality assurance increases agents' efficiency through behaviour modification, enhanced quality service to customers and improved closing rates through evaluation their performance, monitoring interactions and...

To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets through daily monitoring, compilation of reports and providing guidance to the QA team. Key Performance Areas Ensuring that QA agents are aware of their daily weekly and monthly targets Monitoring performance and ensuring that targets are met, calls...

Open Box Software is an internationally focused consulting company that specialises in business and software consulting services. We have a young team of highly talented individuals who are driven to make an impact and have fun. We are looking for a QA Analyst to join our team on a permanent basis. The right person will be wanting to work within an...

**QA Analyst - Sporting Group** **Location: Remote, South Africa, Cape Town, Johannesburg** **Job Requirement: Full time / remote** Do you have a passion to be the go to person for all things performance? As a member of our Technology team, you will be a key contributor within our product development organisation to ensure our solutions meet high...

Job Description:As an Outbound Call Centre Agent - Debt Collection, you will be responsible for proactively contacting clients via telephone and in writing to drive collections. The ideal candidate will have at least 12 months collection experience in a Call Centre environment and a strong understanding of debt collection.You will also possess excellent...

This role is primarily responsible for Client Relationship Management at the Program Level and Performance & People Management. **Minimum Requirements**: - 8 years of experience with Life and Annuities Retirement Plan Services × General loans eligibility and Transaction processing × Hardship Withdrawals and High-Risk Transactions × Pension Risk...

**CPT (South Africa)** - Azarc is looking for a highly-skilled, self-motivated, and well-organised QA Analyst to join our world-class global team in delivering solutions to the logistics industry and beyond. - Azarc develops digital threading software that enables inter-business and inter-sovereign collaboration in a secure and decentralized environment with...

Are you looking for a call centre role? Are you available immediately? We are expanding our operations and are looking for call centre agents who can join our international contact centre based in Salt River. Please note that the minimum requirement is: - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 1 year +...

As the Customer Call Centre Manager - you will be responsible for the managing of the INBOUND and smaller outbound team of consultants. Oversee the day to day management, performance and ongoing development of teams. If you are a professional, high-performing individual with exceptional leadership and client service skills, then this might be a great...