Technical Specialist
2 weeks ago
- Jul 26, 202
- Location
- Honeydew, Johannesburg, South Africa
- Category
- Business
- Job Type
- Fulltime
- Salary Type
- Monthly Salary
- Salary
- R19,000R22,000 per month
Description:
Technical Specialist (BESS) - Honeydew, Johannesburg
R19,000R22,000 per month
The Technical Specialist will provide technical specialist support to customers and relevant stakeholders and assist with related enquiries and solutions within the Battery Backup Powers Solutions.
Requirements:
- NQF Level 4 (Matric) qualification
- Minimum 3 years' work experience in a same or similar role
- Minimum 3 year's Fault find experience (DB boards, batteries, inverters etc.)
- Minimum 2 years' experience specifically on inverter configuration and trouble shooting
- Experience in reading, analyzing and reporting on batch technical data
- PV Greencard or similar PV and battery installation background
- Familiar with all NRS Installation codes
- Good understanding of regional installation requirements
- Good understanding of Lithium battery and DC systems
- Battery and BMS investigative skills
- Lithium
- Excellent Verbal & written communication skills
- Wellgroomed and presentable
- Outstanding customer relations skills
- Computer literacy.
Responsibilities:
- Perform all relevant technical functions, installations, balancing, assembling as required
- Conduct testing and fault finding of product range
- Conduct failure analysis and quality assessments including on units dispatched and repaired
- Reading, analysing and reporting on batch technical data
- Interpret, present and report data on testing, analysis, and assessments at an appropriate technical level.
- Perform inspections for defects such as dents, damaged connections and terminals and defective seals
- Perform quality testing prior to delivery
- Assist with field installation and setup as required
- Perform research on repair techniques
- Assist other departments on technical issues
- Perform general maintenance work in the office and workshop
- Provide onsite and telephonic technical services and support as required
- Assisting and carrying out diagnostic work
- Ensure customer complaints or enquiries are resolved promptly and or reach a successful and appropriate conclusion.
- Maintain customer retention through continues follow up
- Provide afterhours standby and or onsite support as required
- Deliver world class service to all customers and ensure a superior customer experience through consistently fast service
- Ensure effective use of relevant technical support systems
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