Field Service Technician

2 weeks ago

Cape Town, South Africa SFG Engineering Services Full time

**Job Requirements**:

- Grade 12
- 3-5 years’ experience in electrical generation field.
- Technician experience will be an added value.
- Relevant Mechatronics, Electrical Instrumentation, Electrical Engineering or equivalent Qualified
- General understanding of electrical schematic diagrams with the capability to analyze and/or mark up of red lines.
- Basic computer literacy in word and excel.
- Basic understanding of industrial communication protocols. (Modbus, serial, Ethernet, etc)
- Must have a basic generation background to understand the programming backbone of various programmable relays for generators.
- A legal driver licence - min code 8.
- Must be able to read, write, speak and understand the English language.
- Must be able to communicate clearly and concisely, orally and in writing, including formal communications and making presentations.
- Must possess the ability to make independent decisions when circumstances warrant.
- A sense of urgency with a strong customer service orientation.
- Willingness and freedom to travel extensively, including frequent overnight stays away from home base.
- Hard working, resourceful, ambitious and have excellent business acumen.
- Good telephone manner.

**Responsibilities**:
**24-hour technical support for the generator set division**
- Provide telephonic support to customers and sales staff.
- Identify / diagnose generator problems telephonically in conjunction with the preceding item.
- Attend to breakdowns on site as and when required
- Receive, analyse and report on faulty Generator sets.
- Report to the client in writing and keep proper record of repairs and returns.
- Report warranty claims.
- Fault finding and repairs on site in the event of a generator failure where support will also be given by the Field Services Supervisor.
- Ensure skills transfer to develop a fully independent technical team. Create an environment where effective interaction with the Field Service Team and Technical Production staff is conducive to develop depth within the Technical Services Field.
- Set-up and test generator set solutions on the factory floor or site installation.
- Attend to breakdowns or commissioning on site as and when required - This may require travel away from home and working after hours.
- Service of Diesel Generators, Replacement of parts and testing of equipment.
- Be active in the implementation and maintenance of the SOP and SWP.
- Complete Quality Assurance and Quality Control (QA/QC) documentation.
- Compile and complete technical, Health and Safety documents for SLA submissions.
- Complete and keep record of all services related work

**Specific Requirements/Additional information**
- **Out of the Office. Position requires out of town travel.**:

- Attends and participates in continuing educational programs designed to keep you abreast of changes in your profession.

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